Bug: showing resources that I do not own in the unlocked view

sometimes I look up my Logos books I already own with this link.: https://www.logos.com/products/search?q=&unlocked=yes&start=&sort=pricehi&pageSize=60.

I do so for the pleasure of seeing the prices I no longer have to pay (instead of being confronted with more to buy) and sometimes to look up what new resource or something I own.

Anyway, recently the link started to show a couple (10-20) of resources I do not own.

Could this me overcome?

EDIT: I do not have any bids on the prepud resources seen here

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Comments

NB.Mick

Johannes,

I can confirm this bug - regardless of whether I use your link or build a search by myself. Wrong resources come up consistently in these searches, but different ones than with your search (e.g. the Bristol Classics Homer collections don't show fro me, but Thucydides when I go for https://www.logos.com/products/search?q=bristol+homer&unlocked=yes ). I'm on IE9, by the way.

First I thought it was collections where I owned one or more of the included titles (such as the RC Sproul Library), but it wrongly shows also single resources, such as "the Serpent of Eden". Maybe unsuccessful CP bids and deleted PrePubs? For me, that seems to be the most common denominator: things that once for whatever reason may have been in the Shopping Cart (perhaps to check out dynamic pricing) but are not currently unlocked - is this possibkly the same for you?

JC54

https://community.logos.com/discussion/comment/605673#Comment_605673

Maybe unsuccessful CP bids and deleted PrePubs? For me, that seems to be the most common denominator: things that once for whatever reason may have been in the Shopping Cart (perhaps to check out dynamic pricing) but are not currently unlocked - is this possibkly the same for you?

First I thought the same thing. Since one of the first I noticed was the preachers homiletic commentary which would fall into that category. But most of the books you see on the print screen are books I have never seen or wanted before.

fgh

I'm seeing the same thing. Most are ex-CP's I once had bids on, and a couple are collections I own a small part of, but a few are resources I doubt I've ever even looked at.

Glenn Airoldi (Faithlife)

https://community.logos.com/discussion/comment/605841#Comment_605841

Thanks for the screen shots and discussion. We'll look into this.

JC54

https://community.logos.com/discussion/comment/606187#Comment_606187

And an additional bug the other way around: this month freebie still shows up in the unlocked=no view after I bought it.Finally the freebies of last month still show up as free even though clicking on them shows their current price....

NB.Mick

https://community.logos.com/discussion/comment/606627#Comment_606627

And an additional bug the other way around: this month freebie still shows up in the unlocked=no view after I bought it.

unfortunately. I can confirm this, too. My search https://www.logos.com/products/search?unlocked=no&sort=pricelo&pageSize=15 shows this month free book "The Rightousness of Faith" as well as the $0.99 companion, even though I bought both (and they are greyed out). It really seems that some recent changes to the website broke the functionality when the "unlocked" status is used as a filter - whereas the website correctly retrieves this status as it shows them as "you own this"-greyed out (or not), presumably based on the exactly same data.

NB.Mick

https://community.logos.com/discussion/comment/606187#Comment_606187

Thanks for the screen shots and discussion. We'll look into this.

Just in case: this issue is still open and affects not only Logos.com, but also Vyrso.com, see http://community.logos.com/forums/t/87655.aspx

JC54

https://community.logos.com/discussion/comment/615158#Comment_615158

*Bump* Both sites are getting even more messed up over time

Kevin A Lewis

https://community.logos.com/discussion/comment/624244#Comment_624244

This appears not to be fixed!

Kyle Kennaw (Logos)

https://community.logos.com/discussion/comment/642237#Comment_642237

We've applied a fix for this issue, thank you for your patience.

NB.Mick

https://community.logos.com/discussion/comment/660215#Comment_660215

We've applied a fix for this issue, thank you for your patience.

Kyle,

I can confirm that you fixed the "reverse issue", namely that owned resources show in the unlocked=no view (which is something many users use quite often, e.g. to check Vyrso for one-day-free books ) - I see it's fixed on Vyrso.com and Logos.com. Thanks a lot for that!

However, the OP's issue that not-owned resources show in unlocked=yes seems to persist, e.g. for me it shows the Jewish Encyclopedia and CCAS Jeremiah when I search https://www.logos.com/products/search?q=&unlocked=yes&start=&sort=pricehi&pageSize=60 :

abondservant

https://community.logos.com/discussion/comment/660246#Comment_660246

PLUS its still not working quite right.

I own Portfolio, so I definitely own that dataset. What gives?

NOTE: if you click on the link for free products it shows the datasets as well, you might give someone the wrong idea.

https://www.logos.com/products/search?q=price:[0 TO 0]

Kyle Kennaw (Logos)

https://community.logos.com/discussion/comment/660246#Comment_660246

Thanks for the additional feedback, I'll dig into the "unlocked=yes" case a bit further.

abondservant

https://community.logos.com/discussion/comment/660270#Comment_660270

Thanks Kyle.

fgh

https://community.logos.com/discussion/comment/660246#Comment_660246

the OP's issue that not-owned resources show in unlocked=yes

I'm seeing that with Classic Studies in Jewish Apologetics (3 vols.), a CP I had a bid on until it closed too high two hours ago. I'm also seeing it with Classic Commentaries and Studies on Hebrews (31 vols.), Classic Commentaries and Studies on Leviticus (21 vols.), Classic Commentaries and Studies on Revelation (27 vols.), Classic Studies on the Historical Jesus (12 vols.), and F. C. Baur Collection (5 vols.), which I probably also had bids on ages ago.

Looks to me like the problem is that failed CP bids remain in the system somewhere.

NB.Mick

https://community.logos.com/discussion/comment/660270#Comment_660270

Thanks for the additional feedback, I'll dig into the "unlocked=yes" case a bit further.

Thanks Kyle,

from what I see this is now working fine in both directions on logos.com and vyrso.com!

[Y]