When downloading and installing Logos 4 it never got to the point of prompting me to log in to my Logos .com account. Instead the error came up "Logos Bible Software 4 has stopped working". I've tried uninstalling and reinstalling a couple of times with the same results. I'm running Vista. Attempting to retrieve a log file by using the ctrl key doesn't seem to work, it just kicks up the same error without entering the program.