Libronix online activation error

Hi; wondering if anyone can help with the following..

After installing the IVP Bible Study Collection from disc I have been unable to activate the software online. After uninstalling Libronix (following the steps on the 'Libronix DLS 3.0 Installation Support' page), I downloaded the latest installer and started again, yet still with the same activation error:

'An internal error (set-registration-code-failed) occurred'

As I'm located in Australia I would prefer not to have to activate via post/phone to the US, but on contacting support the automated reply suggested they were too busy to answer my request and suggested I post on the forums before getting back to them..

If it helps the details are: Libronix 3.0g, Windows XP Home SP3 (there is no issue with broadband that I'm aware of).

Any assistance would be greatly appreciated.

Cheers, Ben

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Comments

Terry Poperszky

: Libronix 3.0g, Windows XP Home SP3

Ben, you will probably get an answer here, but posting it under the Logos 3 forum rather than General might be beneficial.

Alex Scott

n contacting support the automated reply suggested they were too busy to answer my request and suggested I post on the forums before getting back to them..

Hi Ben. Yes, they are quite busy, and this is the standard reply you get when you e-mail. I think it's so you know they have received your message. My experience though has been that you can expect a reply from a specific individual who you can then talk to directly by e-mail, so hang in there - you'll probably get something by tomorrow or Wednesday. If you have to, contact them again, but every e-mail that is sent just overwhelms the process even more.

Ben Loftus

https://community.logos.com/discussion/comment/70005#Comment_70005

Thanks for your suggestion Terry, shall do..