Crashing Metro/Modern Logos Bible App

Mark Mayberry
Mark Mayberry Member Posts: 2
edited November 21 in English Forum

I use a Surface Pro 3, and several other desktop computers, all running Windows 8.1 Pro (64 bit).  The Logos Bible app that I downloaded from the Windows Store regularly crashes, even when I do not have it open.  Here is the report from the Action Center Reliability History for the latest crash.  I regularly use the Desktop version of Logos 5.  I would like to see further development of the Modern/Metro app.  Is there a solution available, or in development for this problem?

Yours,

Mark

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Description

Faulting Application Path: C:\Windows\SysWOW64\backgroundTaskHost.exe


Problem signature

Problem Event Name: MoAppCrash

Package Full Name: LogosBibleSoftware.Bible_1.2.0.3_x86__h0wrhs0ttj2c8

Application Name: praid:App

Application Version: 6.3.9600.16384

Application Timestamp: 52157d67

Fault Module Name: combase.dll

Fault Module Version: 6.3.9600.17031

Fault Module Timestamp: 53086d7c

Exception Code: 80000013

Exception Offset: 00053bff

OS Version: 6.3.9600.2.0.0.256.48

Locale ID: 1033

Additional Information 1: 5a7a

Additional Information 2: 5a7a1a054b23ef5e56c68e335c91f0e8

Additional Information 3: 3330

Additional Information 4: 333060e793774f9f724d1a8ac0335270


Extra information about the problem

Bucket ID: 49b7395321dc6ee5b99952987491a3e1 (98835433090)

----- End Quote -----

Tagged:

Comments

  • Ed Ball (Logos)
    Ed Ball (Logos) Member, Logos Employee Posts: 119

    We are not actively developing the app, but we do try to fix crashes if we can.

    After it has recently crashed, can you run the app, go to Settings > Support > Share Log Files, and email the log files to logosbugs@logos.com?Thanks!

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