Proclaim freezing during presentation

TIS Office

Hi,

Proclaim froze and crashed several times during our Sunday presentation and a message appeared. It said something about not being able to connect to the server (from memory). Were there more problems with this on Sunday 31st Aug, and how more importantly how can we make sure it will not happen again?

Thank you for your help. 

Scott Alexander

Hi,

Proclaim froze and crashed several times during our Sunday presentation and a message appeared. It said something about not being able to connect to the server (from memory). Were there more problems with this on Sunday 31st Aug, and how more importantly how can we make sure it will not happen again?

Thank you for your help. 

There was a regression in the 1.24 version shipped last Monday (8/25). The bug could cause the application to hang when the connection to the internet was dropped or unavailable. This issue has been resolved in the the 1.24.0.511 update shipped this evening. It is our goal to never have a bug like this and I sincerely apologize for the disruption this caused to your service.