Indexing Error following yesterday's update

Andy
Andy Member Posts: 2,282 ✭✭✭
edited November 2024 in English Forum

I am running Logos 4a SR-2 (4.01.3.4767) and am getting
a crash on start up. Logos downloaded a patch/resources yesterday (4.4
MB) and I have had this problem ever since. Logos reports that it is
preparing the library and then crashes at the indexing stage and forces
a shut down (with the option to search on line for a solution or just
close the programme). Sometimes the programme shuts down, sometimes it
stays open.

I have tried opening Logos with blank layout, but no joy.

I am running Logos on Windows 7 Home Premium and my specs are as follows:

Intel(R) Core(TM) i7CPU 960 @ 3.20GHz 3.33GHz

6.00 GB RAM

1T Hard Drive (running at 7,500 rpm) - there is ample space on the hard drive as this is a new desktop

I have attached the log files for your kind assistance and viewing
pleasure! (There were two log files, I am assuming the one marked
indexing is the relevant one. I attached both in case as I have not
used logging before.)

Thanks in advance for the kind assistance!

Comments

  • Andy
    Andy Member Posts: 2,282 ✭✭✭

    This is the second, I guess irrelevant, log file.

  • Bradley Grainger (Logos)
    Bradley Grainger (Logos) Administrator, Logos Employee Posts: 12,094

    Andy Evans said:


    I am running Logos 4a SR-2 (4.01.3.4767) and am getting a crash on start up. Logos downloaded a patch/resources yesterday (4.4 MB) and I have had this problem ever since. Logos reports that it is preparing the library and then crashes at the indexing stage and forces a shut down (with the option to search on line for a solution or just close the programme). Sometimes the programme shuts down, sometimes it stays open.

    I've seen this error once before, but don't know what causes it. It seems to indicate data corruption (in a third-party library that has a reputation for being very reliable), but it's possible that the error message itself isn't accurate.

    As a workaround, you could delete the entire "C:\Users\Andrew Evans\AppData\Local\Logos4\Data\xy4kviyc.k3i\LibraryIndex\" folder. Logos 4 will start indexing from scratch the next time it starts up (and you won't be able to search until that finishes).

    Sending us the file(s) that are corrupted might possibly help us figure out what's going wrong, but they'll probably be very large and sending them may not be practical. If you are interested, the files to send would be index.lxn and supplemental.lxn (if it exists) in the folder I mentioned above. Zipping the files should reduce the size a little, but it will probably still be 300+ MB.

  • Andy
    Andy Member Posts: 2,282 ✭✭✭
    https://community.logos.com/discussion/comment/72450#Comment_72450

    Hi Bradley,

    I was hoping I wouldn't have to reindex, but thank you for the workaround. I will give it a try and report back.

    It wouldn't let me attach the supplemental.lxn and index.lxn to this post, but I will happily try and send them by email. If this is acceptable, what email address would you prefer me to send it to?

    Thanks again.

  • Andy
    Andy Member Posts: 2,282 ✭✭✭
    https://community.logos.com/discussion/comment/72600#Comment_72600

    Just to confirm that I deleted the files as instructed, Logos reindexed and all seems to be well. I also noted that the indexing was considerably faster with 4a SR2... Good job, sir.

    Thanks again, Bradley, for the kind assistance and let me know if you want me to email the requested files.

    Andy

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