Missing Licenses???

So somehow the massive update took away my access to some resources, tried upgrading to V6 to see if that would help and nothing... I can open the resource but it says I don't have a license.... So far the two that I spotted and are my most used (ESV Bible, NIV84) cannot be accessed and are needed for tonight... What in a fresh install and updated resources could cause me to lose access to resources?

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Comments

Dave Hooton

There are server problems and it has affected sync of licenses & metadata. Please be patient.

TCBlack

Frank,

I can't imagine what has gone wrong there.

I can only tell you my steps would be:

1. Reboot the whole computer

2. Load Logos

3. Enter update resources now

4. restart Logos.

I will confess this is a shot in the dark, but it is what I would do.

EDIT: I didn't realize that the licenses were being affected as Dave mentioned. Patience, it seems, is the answer.

Bradley Grainger (Logos)

The resource (and Logos 6) upgrade shouldn't have removed any licenses or resources (even if the servers were inaccessible).

Is the ESV still listed in your Library? If so, can you turn on the Info panel in the Library, select the ESV, then click "Resource information..." at the bottom of the info panel? Is support info listed? What does it say?

Frank Sauer

https://community.logos.com/discussion/comment/644796#Comment_644796

Yes the resources were still listed, but could not be accessed, then a few minutes ago a new request to download more resources popped up. That seems to have given access back to the two bibles. Once the indexing is complete from those resources, I'll check it out again.