Update not downloading

Sean McIntyre

15 hours and the download is still at 0% !

Fred Chapman

Can you post logs?

TCBlack

Sean, 

I've seen this a few times today - can you please enable Logging (http://wiki.logos.com/Diagnostic_Logging ), replicate the problem, but do not restart Logos until you've moved or uploaded your logs. (Logos rewrites logs when it starts). 

Sean McIntyre

https://community.logos.com/discussion/comment/646463#Comment_646463

8524.Logging.zip

TCBlack said:

Sean, 

I've seen this a few times today - can you please enable Logging (http://wiki.logos.com/Diagnostic_Logging ), replicate the problem, but do not restart Logos until you've moved or uploaded your logs. (Logos rewrites logs when it starts). 

Thanks. Logs attached

TCBlack

https://community.logos.com/discussion/comment/646561#Comment_646561

This looks like what is happening to one of our MVP's as well.

I'll notify the programmer to look at this thread.

Dave Hooton

https://community.logos.com/discussion/comment/646561#Comment_646561

Sean McIntyre said:

Thanks. Logs attached

A current indexer log is not available, so you need to enable logging, etc. so we can see what is happening with the download. Do you have Automatically Download Updates (in Program Settings) set to NO?

Sean McIntyre

https://community.logos.com/discussion/comment/646794#Comment_646794

Dave Hooton said:

Sean McIntyre said:

Thanks. Logs attached

A current indexer log is not available, so you need to enable logging, etc. so we can see what is happening with the download. Do you have Automatically Download Updates (in Program Settings) set to NO?

Automatic updates are on. I'm not sure when the problem occurs as it usually manages about 1% or so and then doesn't go any further. I will leave the logging for about an hour and then post here. Thanks

JT (alabama24)

https://community.logos.com/discussion/comment/646802#Comment_646802

Sean - I am having troubles too. I guess it isn't good that we are in the same club. [:s]

Dave was suggesting that you turn auto updates to OFF. I recommend his suggestion, if for no other reason to allow you to actually get some work done. 

My current routine:

1. downloading until it gets "stuck"
2. shutting down the computer, letting cool, and restarting the Mac
3. allowing Logos to index (if it has anything to index, it should do this automatically upon restart on Mac)
4. allowing the indexing to FINISH BEFORE restarting Logos.

 

Sean McIntyre

https://community.logos.com/discussion/comment/646809#Comment_646809

alabama24 said:

Sean - I am having troubles too. I guess it isn't good that we are in the same club.

Dave was suggesting that you turn auto updates to OFF. I recommend his suggestion, if for no other reason to allow you to actually get some work done. 

My current routine:

1. downloading until it gets "stuck"
2. shutting down the computer, letting cool, and restarting the Mac
3. allowing Logos to index (if it has anything to index, it should do this automatically upon restart on Mac)
4. allowing the indexing to FINISH BEFORE restarting Logos.

 

Thanks, I will try that.

Sean McIntyre

https://community.logos.com/discussion/comment/646794#Comment_646794

Log Files attached4705.LogosLogs.seanmcintyre.20141029-150736.zip

Christian Bongartz

https://community.logos.com/discussion/comment/646813#Comment_646813

I am having a similar problem. I've described whats happening here: https://community.logos.com/forums/t/93192.aspx

And also uploaded some log files.

JT (alabama24)

https://community.logos.com/discussion/comment/646845#Comment_646845

I have created a "metathread" to curate posts which might relate to this issue. See :  https://community.logos.com/forums/p/93214/646876.aspx#646876