Visual Copy ProblemS

Well, I have a couple of problems.

First, it seems that I don't have access to some visual copies that other have. I have the core cross grade and the video shows that I should have access to more than the few that are showing up.

Looking at others' screen shots of their Visual Copy, I cannot duplicate what they are showing, including some plain images and any of the author images, even when trying to use the same text.

Secondly, and more important, every time I open Visual Copy, my Logos 6 Freezes, and I have to shut down via the process tree.

I am on a Windows 7 64 Bit PC

Thanks.

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JT (alabama24)

First, it seems that I don't have access to some visual copies that other have.

Do you have a subscription to proclaim? Additional templates are provided when you have an active subscription.

Secondly, and more important, every time I open Visual Copy, my Logos 6 Freezes, and I have to shut down via the process tree

Please enable and post logs. https://wiki.logos.com/Diagnostic_Logging

Anonymous

Secondly, and more important, every time I open Visual Copy, my Logos 6 Freezes, and I have to shut down via the process tree.

Does it freeze when you open visual copy or when you close it? We have a known issue that we are working on fixing for freezing on close.

Cynthia in Florida

https://community.logos.com/discussion/comment/649555#Comment_649555

Alabama: No, I do not have a subscription to proclaim. So basically, without Proclaim, Visual Copy is practically worthless? All I have are a couple of colored frames that say ESV at the bottom (which is NOT good since I use NASB and even when I put an NASB verse, the ESV symbol is at the bottom.

Todd: Yes, it freezes every time I try to close it, so thanks for letting me know you are working on it. I won't bother with the log then.

Michael Rennie

https://community.logos.com/discussion/comment/649555#Comment_649555

Visual copy does not work for me on my T420 Thinkpad Windows X64 Ultimate it locks up; it quite working after the last update. It also does the same on my desktop running Windows 8.1 Pro X64. Have to use task manager to shut down Logos in both cases hope they get this bug fixed soon.

Cynthia in Florida

https://community.logos.com/discussion/comment/649615#Comment_649615

Okay. I'm back with more visual Copy issues.

When I do a visual copy for lemma...Nothing comes up. Nada.

I'm just wondering if these are bugs or if maybe we need to know a little more about exactly what this is supposed to be able to do from the text. All I'm trying to do is recreate what I saw on the 18 videos and it won't work.

NYSERVANT

https://community.logos.com/discussion/comment/649639#Comment_649639

Thank you for sharing this information. I was afraid of this since the "print" feature in logos 5 froze often. I think this has helped make the decision for me not to switch to Logos 6. especially if the creative slides are only for proclaim.

Cynthia in Florida

https://community.logos.com/discussion/comment/649649#Comment_649649

Hello NYServant:

The visual copy seems to me to be the major issue here. As for everything else except interactive media, for me...it is working fine, but this is a frustrating matter. However, I feel kind of badly because I cannot tell if my issues are because of proclaim (which I don't have) or because they are bugs, so I just don't know without more info, which is what I guess I am trying to figure out. On the side...the fact that the screens have ESV at the bottom is an issue for me because it is like a watermark...and I use NASB when I teach.

On the side, I will tell you this. The crossgrade, which I got, is not very expensive at all and is worth it just for the propositional outline ALONE. There are lots of other great features that I am loving as well, but it seems like the interactive media (which I think I am missing some of), and this visual copy is going to take them a little time to sort out.

BTW...from one (former...although is anyone ever REALLY a former) NYer to another...hello and many blessings.

DMB

https://community.logos.com/discussion/comment/649653#Comment_649653

Any other comments you have, Cynthia, are well worth it. I'm kind of x'ing off features to see what will be left.

Graham Criddle

https://community.logos.com/discussion/comment/649639#Comment_649639

When I do a visual copy for lemma...Nothing comes up. Nada.

can you expand on this a little please?

When I try a lemma search it seems to work fine as below:

What lemma are you selecting and from where?

NYSERVANT

https://community.logos.com/discussion/comment/649671#Comment_649671

Thanks Cynthia. I'm thinking of doing the feature crossgrade (since it's a few more dollars). I think i might do it and return it if it is not what I was hoping.

Praise God to see another NYer serving Christ.

Sean Boisen

https://community.logos.com/discussion/comment/649591#Comment_649591

Alabama: No, I do not have a subscription to proclaim. So basically, without Proclaim, Visual Copy is practically worthless? All I have are a couple of colored frames that say ESV at the bottom (which is NOT good since I use NASB and even when I put an NASB verse, the ESV symbol is at the bottom.

Visual Copy is a feature of Logos 6: you don't need a subscription to Proclaim (unless you want to show your slides in Proclaim, which is completely different).

When you open Visual Copy, you should see a set of templates on the left. As you scroll down, more should appear (note you have to scroll, so you might otherwise think there are fewer than there are).

If you enter an author's name in the search box, you should get templates for many authors (there's a list here).

When you select a passage from a Bible version, you should get templates for that version (ESV, KJV, NIV, LEB) and also templates specific to that book.

Cynthia in Florida

https://community.logos.com/discussion/comment/649733#Comment_649733

Hello Graham:

Yes, when I perform a lemma search EXACTLY as the Logos 6 video...using the same Bible (ESV), the same word "Love" and the same steps (each and every one) NOTHING comes up. I just switched from core to feature crossgrade, so when I am done indexing, I will show you (who knows...maybe it will magically fix itself by then!)

Thanks for your help!

Cynthia in Florida

https://community.logos.com/discussion/comment/649758#Comment_649758

Okay, I was only joking above...but it looks like it actually Magically DID fix itself...sort of.

The Lemma visual copy works

The Scripture reference now shows NASB

The Books come up with the author.

I wonder if it was because I switched from core to feature? Hmmm...

Anyway, that being said, I still can't use it at all because the minute I do, it freezes and I have to totally shut down via the process tree in order to restart. I know this is a problem already reported, so I will anxiously look forward to the fix. Until then, I won't play with it any more because I can't move forward at all from there.

So, that's that! Problem magically solved with the next level up cross grade. [:O]

On the side, I'm kicking myself for not having taken a screen shot before. This is like when I tell my husband that the car makes some funky noise all week, and then when he goes out to start it, the noise is gone!

Yasmin Stephen

https://community.logos.com/discussion/comment/649779#Comment_649779

So, that's that! Problem magically solved with the next level up cross grade.

Thanks for confirming that. I have the core crossgrade and Visual Copy is pretty much useless to me. It doesn't have that many 'nice' templates (that I can see anyway, and I did scroll all the way down). Also, searching for templates by author names provides no results:

Anyway, I'm not too upset about any of this because I consider it a side feature. I got the core crossgrade mainly for the propositional outlines feature; the rest is icing (though I do like icing [:)]). I've been learning to arc (over at Biblearc.com) and this tool will be a great complement.

Scott Sobie

Cynthia,

I've been having the exact same problem of not having the visual copy templates that others are showing - just the plain, colored or textured backgrounds. I'm really curious why? I, too, thought that it must be required to have a subscription to Proclaim, but several have been saying that it's not true. Interesting. I'll keep waiting and hoping and trying!

Brian Kempson

https://community.logos.com/discussion/comment/649745#Comment_649745

Continuing problems with Visual Copy

Slow

Crashes

Trying to copy Hosea 14:1 and get mass of verses on 1 slide

Occasionally works OK but generally of little use.

Disappointed that a feature with such potential is released in this way.

Brian

Bob Soule

https://community.logos.com/discussion/comment/649950#Comment_649950

I've been having the exact same problem of not having the visual copy templates that others are showing - just the plain, colored or textured backgrounds. I'm really curious why? I, too, thought that it must be required to have a subscription to Proclaim, but several have been saying that it's not true. Interesting. I'll keep waiting and hoping and trying!

Scott, I had to get a features crossgrade to get all the templates for visual copy. You might call sales to see what all of your options are to get what you want. At any rate you don't need a subscription to Proclaim for visual copy to work.

Brent Hudson

https://community.logos.com/discussion/comment/652428#Comment_652428

I am having the same problems. Visual Copy was the only reason I initially upgraded when I did, so was quite disappointed. Since then I have found the Ancient Literature addition to the Passage Guide and it is so useful I'm happy I transitioned. I still want this feature though so I hope they get it worked out soon.

MJ. Smith

https://community.logos.com/discussion/comment/649871#Comment_649871

Those of you with continuing visual copy problems -

Are you on Mac or PC
Are you working online or offline

Brian Kempson

https://community.logos.com/discussion/comment/661308#Comment_661308

On line

abondservant

https://community.logos.com/discussion/comment/661308#Comment_661308

I've enjoyed it... I made this and shared it with a reformed facebook group I'm a part of.

Dan Francis

https://community.logos.com/discussion/comment/661330#Comment_661330

It works well but I do not understand why we cannot the backgrounds that are shown in the web splash ads. That said it is a wonderful feature. A major improvement would be to let you know when a text block is too big for a slide the example I used above I wished the next sentence also but it would only display half of the sentence.

Veronica

https://community.logos.com/discussion/comment/661308#Comment_661308

PC and online and I get nothing. It says "Some templates are unavailable. Retry" but when I retry nothing? There are no slides showing at all. I have Logos 6 and have just upgraded to Platinum? It worked when in Gold? I am also having synchronisation issues with it not synchronising properly? Any suggestions gratefully received.

Dan Francis

https://community.logos.com/discussion/comment/665950#Comment_665950

Visual copy requires Logos servers and they had a crash things should be better later today or I would guess tomorrow at the latest.

-Dan

Josh Monda

https://community.logos.com/discussion/comment/665952#Comment_665952

Do we have any idea if these servers are restored. I have been using visual copy to post Scripture references to facebook for the week on our churches facebook page. I usually schedul these posts on Monday morning I am suddenly getting nothing in visual copy

Yasmin Stephen

https://community.logos.com/discussion/comment/666248#Comment_666248

Do we have any idea if these servers are restored. I have been using visual copy to post Scripture references to facebook for the week on our churches facebook page. I usually schedul these posts on Monday morning I am suddenly getting nothing in visual copy

From the last update, it seems they're still working on it.

(EDIT: I should've said latest updates, not last).

Claude Brown Jr

https://community.logos.com/discussion/comment/661308#Comment_661308

Those of you with continuing visual copy problems -

Are you on Mac or PC

Are you working online or offline

I am getting a message that says "Some templates were unavailable" RETRY.

Clicking the retry button does nothing and there are "NO" templates at all. It was working just fine last week.

I am on a Windows 8.1

Yasmin Stephen

https://community.logos.com/discussion/comment/666363#Comment_666363

I am getting a message that says "Some templates were unavailable" RETRY.

Clicking the retry button does nothing and there are "NO" templates at all. It was working just fine last week.

I am on a Windows 8.1

There was a serious outage on the weekend and Logos is still recovering. Visual Copy is one of the features still down; Bradley's update is here.

Peter Bongers

https://community.logos.com/discussion/comment/661308#Comment_661308

Running Windows 7 64 bit, connected to the internet. Logos shows everything up to date and synched. Here is what I get, whatever I try:

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/666460#Comment_666460

The Visual Copy servers are currently offline; please check this thread for updates: https://community.logos.com/forums/t/96696.aspx

Jimmy Kinnaird

https://community.logos.com/discussion/comment/661308#Comment_661308

Today I'm having problems getting the visual copy to work with Scripture. I'm getting a "Some templates are unavailable, retry." Of course there are not templates available and "retry" does nothing. Any ideas? Thanks.

Jimmy Kinnaird

https://community.logos.com/discussion/comment/666495#Comment_666495

Okay, I see the announcement that the visual copy is offline for now.

Veronica

https://community.logos.com/discussion/comment/666496#Comment_666496

I guess this is what happens when we all leave our sermons to the last minute hey

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/661319#Comment_661319

Visual Copy is working again.

Veronica

https://community.logos.com/discussion/comment/667165#Comment_667165

I cant believe that I am so happy about it I actually fist pumped! Who would have thought?

Mike Binks

https://community.logos.com/discussion/comment/667165#Comment_667165

Visual Copy is working again.

You must be pleased that something so new has become so absolutely indispensable in such a short time. [;)]

Keijo Airaksinen

https://community.logos.com/discussion/comment/661308#Comment_661308

I have those same problems, visual copy is not working

I am using PC and I am online?

I have looked over instructional video from visual copy, but it is not working anyway,

Kind Regards

Keijo

Kevin Maxey

I upgraded to Logos 6 yesterday and I am running it on a Windows 8.1 64 bit machine with 8g Ram.

If I highlight a verse, right click and select visual copy I get a error message and Logos closes and I have to restart it. I tried restarting my machine and I can replicate the error time after time.

I tried to open visual copy under the tools menu and when I click on it I get a message that Logos has to shut down.

I was pretty excited to use it in preaching but . . .

Any insights would be great.

kevin

Mike Binks

https://community.logos.com/discussion/comment/683477#Comment_683477

I upgraded to Logos 6 yesterday and I am running it on a Windows 8.1 64 bit machine with 8g Ram.

If I highlight a verse, right click and select visual copy I get a error message and Logos closes and I have to restart it. I tried restarting my machine and I can replicate the error time after time.

I tried to open visual copy under the tools menu and when I click on it I get a message that Logos has to shut down.

I was pretty excited to use it in preaching but . . .

Any insights would be great.

kevin

... welcome to the forums ... you should provide logs so that the problem can be analysed. See my signature line for how to do this.

Graham Criddle

https://community.logos.com/discussion/comment/679398#Comment_679398

I have those same problems, visual copy is not working

I am using PC and I am online?

I have looked over instructional video from visual copy, but it is not working anyway,

Kind Regards

Keijo

Can you be more precise about exactly what you are doing and what isn't working?

If you can provide screenshots (upload using the paperclip icon) that would be helpful.

It is probably best to start a new thread and explain the problem there

Kevin Maxey

https://community.logos.com/discussion/comment/683477#Comment_683477

3542.Logos Log Files ksm.zip

Attached is the compressed log files after the crash

Graham Criddle

https://community.logos.com/discussion/comment/683715#Comment_683715

Attached is the compressed log files after the crash

Thanks for creating a dedicated thread for this - https://community.logos.com/forums/t/99028.aspx - let's move the discussion there.