BUG: Visual Copy in Logos 6 keeps freezing the program

Hi, I'm running Logos 6, and Visual Copy almost always freezes the whole program. Sometimes won't even create the image, but even when it does, it renders the program inoperative. I have to use Task Manager to stop Logos and reload.

I've tried cycling machine on and off, but no avail.

I'm running Windows 8.1 on a quad core i5 with 8gb ram. Shouldn't be doing this.

Anyone have ideas?

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Michael Lyman

This morning when I've tried to use VC I just get the spinning wheel...oops and now the program froze too.

HP Pavilion dv7-4285DX Notebook PC

Intel ® Core™ i5 CPU M460@2.53GHz

RAM: 6.00 GB (5.8 GB usable)

Windows 8.1 Pro Pack 64-bit Operating System

Bradley Grainger (Logos)

See https://community.logos.com/forums/t/94225.aspx

Bob Soule

https://community.logos.com/discussion/comment/655578#Comment_655578

Are you expierencing any internet issues? This can cause problems if you internet is not working or has intermittent problems.

Mark Winder

https://community.logos.com/discussion/comment/655666#Comment_655666

Thanks. I saw this, but it didn't really tell me anything. Not sure how to address this. But Visual Copy - a chief feature, IMO - is unusable.

Mark Winder

https://community.logos.com/discussion/comment/655678#Comment_655678

No, not having any internet problems.

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/655844#Comment_655844

But Visual Copy - a chief feature, IMO - is unusable.

It's already fixed in 6.0a for beta testers, and will be fixed for all customers when 6.0a ships as the new stable release.

Michael Lyman

https://community.logos.com/discussion/comment/655993#Comment_655993

It was working at first, what made it stop?

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/656092#Comment_656092

It was working at first, what made it stop?

There was always a latent bug in the code that could hang the app if a particular web request wasn't completed quickly. (If it did complete, you would never notice the hang; if it didn't, 6.0 would hang. This might depend on whether a Logos server is running slowly, or your ISP, or other factors.)

David Geipel

https://community.logos.com/discussion/comment/656107#Comment_656107

Please push this fix. This happened to me at Starbucks and I could easily replicate when I logged in... turned of my internet connection and watch Logos TRY to load for over 5 minutes before stalling.

See the time difference?

Graham Criddle

https://community.logos.com/discussion/comment/656373#Comment_656373

Please push this fix. This happened to me at Starbucks and I could easily replicate when I logged in...

This thread is about Visual Copy whereas the issue you are referring to me seems to be starting up the software in the first place.

If so, I suggest you start a separate thread (if you haven't done so already) and detail the issues you are having there.

Mark Winder

https://community.logos.com/discussion/comment/655993#Comment_655993

So is this something that will get fixed as they push updates out to us? And if so, how long do you think that will take?

My internet connection is great - ethernet at work and good wireless speed at home. But today I couldn't even use visual copy at all. Not only didn't give me the pic, but completely froze the program.

It's frustrating when you've opened 6 or 7 resources - have all your work spread out in front of you - only to have to Hard Stop the program and restart.

Graham Criddle

https://community.logos.com/discussion/comment/656406#Comment_656406

As Bradley says above it has been fixed in the current beta release and will be made available to all Logos 6 users when 6.0a ships.

but length of beta cycles vary and it is rare for Faithlife to comment on timescales until products are ready to ship

Mark Winder

https://community.logos.com/discussion/comment/656407#Comment_656407

Thanks. That's encouraging. I didn't realize I was getting a beta versions when paid to upgrade. So I hope they are quick about getting this out. Visual Copy causing Logos to crash is like selling a new car when using the GPS makes the car shut off. Would think they wouldn't release this before it was ready.