Logos 6 Crossgrade and Service Update 4 failed to install on PC

Hi,

I did a crossgrade (Feature Crossgrade) the other day from Logos 5 to Logos 6. When I I ran the installer I got an error message. The message was:

Logos Bible Software

Error writing to file:
C:\Users\Terry\AppData\Local\Logos4\System\Libronix.DigitalLibrary.ResourceDrivers.dll.
Verify that you have access to that directory.

Clicking on Retry was unsuccessful and clicking on Cancel rolled back the installation and gave me a message saying installation was unsuccessful.

I then reran the installer, but this time as an administrator, and the crossgrade installed.

Today Service Update 4 was available. Logos 6 downloaded it and asked to restart in order to install it. I proceeded. When the update tried to install I got the same error message regarding the same dll. Retry again failed and so I selected Cancel. The service update rolled back and did not install.

I am using a PC with Windows 7 64-bit installed and I am an administrator on my PC. I did check security on the Logos4\System folder and I as a user, administrator, and system all have full rights to the folder. I also checked the current dll and it is not Read Only.

I then ran Logos as an administrator and the update installed, but Logos did not start. I was then able to open Logos normally and was told that Service Update 4 had been installed.

I have a workaround for this problem, but it appears that something isn't quite right with the Logos installer. Thought others should know and that a real fix could be looked at.

Regards,
Terry Moore

Find more posts tagged with

Comments

Graham Criddle

Hi Terry

Have a look at https://wiki.logos.com/Fixing_Logos_4_folder_Ownership and see if that helps

Graham

Terry M. Moore

https://community.logos.com/discussion/comment/657997#Comment_657997

Hi Graham,

I checked and I, as user, already had ownership of the Logos4 folder as well as the System folder under it. I'm an old IT guy and it's strange, so I checked the dll itself. Ownership was set to Administrator. Checking other files in the Logos4 folder showed that all were owned by Administrator. So the folders were owned by me, but all the contents was owned by Administrator. I was able to apply a change of ownership to Logos4 and all subfolders/contents. Hopefully that fixed it.

Thanks,
Terry