CRASH: Constant crashing when searching

Joseph Keighley
Joseph Keighley Member Posts: 2 ✭✭
edited November 2024 in English Forum

HI,

Logos 6 has begun to crash constantly when searching - for a passage or topic, and on "Sermon Starter" etc.

I have run the Rebuild Index command - though i don't know if this did anything.  Crashing began immediately after an update 3 days ago. 

Log Files: 7737.Logos.zip

Thanks

Joe

Comments

  • MJ. Smith
    MJ. Smith MVP Posts: 54,814

    You have a bad database that needs to be removed ... but I'm not 100% confident I have identified the right db so I'll leave the question to the more qualified.

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

  • Bradley Grainger (Logos)
    Bradley Grainger (Logos) Administrator, Logos Employee Posts: 12,081

    It looks like you have a corrupt resource file. Please delete the following file:

    C:\Users\Joe\AppData\Local\Logos5\Data\rbzmyokt.ozb\ResourceManager\Resources\BiblicalReferents.lbsbrd

    Then restart Logos 6 and run "update resources" to force a redownload of that specific resource.

  • Dave Hooton
    Dave Hooton MVP Posts: 36,115

    Welcome Joseph

    You appear to have a corrupt database called BiblicalReferents.lbsbrd.

    Delete the file from this location: C:\Users\Joe\AppData\Local\Logos5\Data\rbzmyokt.ozb\ResourceManager\Resources, and restart Logos. It should download the database and you can get back to enjoying Logos 6.

    EDIT: just saw Bradley's response!

    Dave
    ===

    Windows 11 & Android 13

  • Joseph Keighley
    Joseph Keighley Member Posts: 2 ✭✭

    Thank you for the quick responses from each of you.  I have removed BiblicalReferents.lbsbrd as recommended and so far everything seems to be back to normal.

    Blessings to you all.

    Joe

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