Something does not add up!

According to Logos6 promotional offer, 2 year Pro Media subscription is worth $200, but their product page states that it is only $50/year=$100 for 2 years:

for what it's worth, there is also a typo on the main page stating that Mobile Ed: Discipleship Training Bundle is worth 495.95 instead of 499.95

on a separate note, it is kind of WRONG of Faithlife to dangle a gift of $50 on a future purchase in front of a customer, but state that they will only send it in 45 days - by mid-December at the earliest. I fail to see how it aligns with Faithlife's core value of helping users get deeper into God's Word. It's back to gimmick marketing, isn't it?

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Rokas

I will answer your separate note only - They don't send it earlier because you may refund your purchase and thus lose your $50. So it's not some gimmick but simply sparing hassle of refunding purchases made with $50 on top of refunding your package upgrades.

In the end, less time doing nonsense and more time for digging deeper into God's word [:)]

toughski

https://community.logos.com/discussion/comment/660524#Comment_660524

They don't send it earlier because you may refund your purchase and thus lose your $50

this really does not make sense: per their rules "You’ll get an email with your $50 reward within 45 days of your Logos 6 base package purchase. You’ll receive all other gifts via email no later than 14 days after your qualifying purchase."

I would think that If one returns L6, he/she would lose all the bonuses. So why discriminate against an opportunity to buy more of Logos' stuff?

I can understand a legitimate delay due to an avalanche of orders, etc. In this case Logos seems to specifically single out $50 reward. I would say unjustified.

So it's not some gimmick but simply sparing hassle of refunding purchases made with $50 on top of refunding your package upgrades

there is no need to make this complicated. Simply refund the cost of L6 package minus $50. I actually think this "promotion" does not really add value but to maybe a tiny % of Logos' users because it offers very limited group of bonuses.

Rokas

https://community.logos.com/discussion/comment/660538#Comment_660538

They don't send it earlier because you may refund your purchase and thus lose your $50

this really does not make sense: per their rules "You’ll get an email with your $50 reward within 45 days of your Logos 6 base package purchase. You’ll receive all other gifts via email no later than 14 days after your qualifying purchase."

I would think that If one returns L6, he/she would lose all the bonuses. So why discriminate against an opportunity to buy more of Logos' stuff?

I can understand a legitimate delay due to an avalanche of orders, etc. In this case Logos seems to specifically single out $50 reward. I would say unjustified.

Yes, you would lose all bonuses, but those other bonuses are of different nature - you just turn them off, no need to refund anything.

So it's not some gimmick but simply sparing hassle of refunding purchases made with $50 on top of refunding your package upgrades

there is no need to make this complicated. Simply refund the cost of L6 package minus $50. I actually think this "promotion" does not really add value but to maybe a tiny % of Logos' users because it offers very limited group of bonuses.

Why is it complicated? It's more complicated to issue additional refunds and/or request additional payments from you (you purchase some books for over $50 and use $50 coupon, and refund your package upgrade - now they need to warn you that they are going to charge you additional $50 and actually charge you, or maybe ask you whether you want to refund the whole thing or just be charged, etc).

So it's really much easier for you and them to just wait. Sure, if you find it complicated simply waiting different periods of time for different bonuses and keeping track of all of them, they can make 45 days for all bonuses - would you want that?

toughski

https://community.logos.com/discussion/comment/660552#Comment_660552

@Rokas,

you still do not get it. From psychology of sales it does not make sense to delay gratification (unless the company is counting on users never using their $50 bonus). If $50 was available immediately toward a future purchase, they can have a sale now and around Christmas. With the current situation they only get one sale later in the future.

I just do not buy your argument that it is "hard" or complicated for Logos to issue a refund. If my package was $299 and I waned a refund - they would refund me $249. No need to touch products that I bought with my $50 bonus.

Unix

https://community.logos.com/discussion/comment/660563#Comment_660563

I would also wish for partial refunds so that I could get rid of clutter in my library. But currently the order pages don't have anything stating that items have been re-locked because of a partial refund, it might take too much programming to introduce that just for this campaign:

I just do not buy your argument that it is "hard" or complicated for Logos to issue a refund. If my package was $299 and I waned a refund - they would refund me $249. No need to touch products that I bought with my $50 bonus.

Rokas

https://community.logos.com/discussion/comment/660563#Comment_660563

@Rokas,

you still do not get it. From psychology of sales it does not make sense to delay gratification (unless the company is counting on users never using their $50 bonus). If $50 was available immediately toward a future purchase, they can have a sale now and around Christmas. With the current situation they only get one sale later in the future.

I don't get it? I think it was you who started this topic because you apparently weren't "getting it" [:P]

Delaying gratification is not an issue here. They don't lose anything by delaying it - unless as you say they send it during Christmas sale - which probably they won't do. Believe me, they are good at these things.

I just do not buy your argument that it is "hard" or complicated for Logos to issue a refund. If my package was $299 and I waned a refund - they would refund me $249. No need to touch products that I bought with my $50 bonus.

As Unix said, there are no partial refunds, probably because it's "hard". Even if it would work, it still would be manual, which means paid human labor. Or you might contact them about this issue.

Whyndell Grizzard

https://community.logos.com/discussion/comment/660573#Comment_660573

Well I called in my upgrade to do the pricing and buy the product- Dave told me the situation- no gimmick- straight up front- to me no big deal.

Got my free Mobile Ed class in just a few days, and now waiting on the fifty bucks.

Toughski, if you need the $50 right away buy it on payments then pay it off when the coupon comes in.