Do You Think That Faithline/Logos Should Give Discounts To Everyone Due To This Outage?
I image that would please a lot of people but should they or chalk it up as just one of those freaking things that happen and let's just move on?
Comments
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No. I see no reason that I deserve to profit over an unfortunate technical problem.
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Wait until holidays and you will get discount [;)]
"No man is greater than his prayer life. The pastor who is not praying is playing; the people who are not praying are straying." Leonard Ravenhill
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No, I don't require a discount because of this. I will be completely happy and satisfied when the issue is resolved and steps are taken to minimized the chances of another occurance. I'm confident that the people at Logos are working to accomplish that.
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15" rMBP 2.6 GHz i7 | 16 GB RAM | 1.0 TB Flash Drive | OS X 10.12.3 | Logos 7.0 (7.3.0.0062)
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No, I don't feel that Logos has harmed me. Stuff happens, we fix it and go on.
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I don't expect a discount from LOGOS - I have been minimally affected since I have been travelling between Chicago, IL, and Rochester, NY, for most of the outage. On the other hand, I do think AMTRAK owes me a discount for kicking me out of Chicago and sending me to Washington DC, NYC, before getting me to Rochester. If they had let me stay one more night in Chicago, I would not be nearly as tired and would have gotten to Rochester four hours earlier. As I heard one AMTRAK employ describe what I experienced, we were "kicked out of Chicago".
LOGOS did not bother me with there outage. AMTRAK did. So if LOGOS did cost you time or product or productivity then maybe they do owe you some kind of benefit. This does not describe me - since I could not access the LOGOS servers while traveling.
I realize that this has more to say about my frustration with AMTRAK that LOGOS' problems this weekend. But it helps me to put the two problems in perspective.
Blessings,
FloydPastor-Patrick.blogspot.com
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while I wouldn't be contentious about it, when my cell service goes down, I get a pro-rated rebate. You might argue we aren't paying monthly, and you would be right. However I believe we have a reasonable expectation that the services advertised be available When we need them.
i wouldn't be mad or pout if they don't give me something. I don't even know how to quantify the financial culpability when something they give us for free quits working (ie a pro-rated pct of 0$ is still 0$) so it will be interesting to see how it's handled.
as a long time user, my faith isn't shaken as one individual said in one of the threads. they have always been consistently up. Very rarely down. Sometimes stuff happens.
L2 lvl4 (...) WORDsearch, all the way through L10,
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Nope
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No. I'm NOT looking for any special discount or reimbursement. My prayer is that they are able to fix it soon. I have been in their shoes, pulling an all-nighter, in need of a shower, troubleshooting, repairing, and trying to bring the entire system up before the 8AM case managers and others arrive.
I feel and pray for the tech team, because I can imagine what they are going through.
I pray for Logos/Faithlife, because I can imagine how far this can go in distrust and lost customer support.
No, not looking for any discount, and if it was at all possible, I would offer to lend a hand (free of charge).
Knowing that Logos primary product is Bible Study resources, which allow people to study God's Word, I am sure that God will not let this come against them (or us) to the extent that the mission and purpose is lost.
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I don't think we need a credit. If Logos wants to give us some form of free book we'd enjoy reading (they've done that before during other major issues that happened at Logos such as fires, break ins, etc.), I'd take it. :-)
Nathan Parker
Visit my blog at http://focusingonthemarkministries.com
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Well, now see 2 sides to this coin. Logos is not a ministry, They are a business and a decidedly for-profit business at that. If they offer a discount it probably would not be out of benevolence, but a marketing plan for profit.
It's easy to be all business when we are making profits and suddenly wax spiritual when we need an excuse for trying to be so profitable we drop the ball in service and delivery.
In light of that, many people probably did suffer loss of time, the confidence of those who trust them. Imagine you just got the job of your dreams, a job you need for a variety of reasons, a job handling media for church and conferences. Or maybe it was your first sermon in a new congregation of skeptics. You sold your superiors on Proclaim and Logos. Then this happened. You might suffer serious loss. Some good folks probably lost their peace. Some may have commit harem scarum acts. Emotional duress may have ensued.
On the other hand...
Hey, Owell! Sometimes things happen in life. God probably isn't wringing His hands thinking, "Oh Dear! Why didn't I see this one coming? How will I ever save my lambs from drive failures and dead batteries?" And if He isn't worried about it, then we needn't worry in God's behalf. We aren't His Shepherd, its the other way around.
Here is the part that matters:
Let patience and good will toward men reign. Keep your peace--moreover keep your joy. "The LORD has told you what is good, and this is what he requires of you: to do what is right, to love mercy, and to walk humbly with your God." --Mic 6:8 NLTMay God bless the good folks at Logos and you all. I may have some responsibility for this topic having alluded to it in another thread about getting free Vyrso books. For the record, I absolutely do not think Logos owes me Freebies or discounts as payment for a technology problem. I am looking forward to many great discounts to Everyone that I do expect from Logos over the next few weeks--due not to outage, but due to the Reason for the Season-Jesus Christ.Happy American Thanksgiving to you all and a quickly coming Merry Christmas!0 -
[quote]Do You Think That Faithline/Logos Should Give Discounts To Everyone Due To This Outage?
Have you made any mistakes today? Do you think you should go to Hell? [:P]
Mistakes happen. I'm sure that they did not cause this on purpose. I'm sure they did not want this to happen. And I'm sure that they do not want it to happen again in the future. So I trust them, on their own without my input, to learn from the problem and make the system better for tomorrow. Companies have to grow. Multiple international redundant data centers are not cheap or easy. They have to grow into it.
Yes there is a level of accountability and responsibility required, giving good feedback is crucial, but let's not make this absurd.
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Randy W. Sims said:
[quote]Do You Think That Faithline/Logos Should Give Discounts To Everyone Due To This Outage?
Have you made any mistakes today? Do you think you should go to Hell?
Yeah I should have used Sage instead of Thyme in my dressing for thanksgiving and no I shouldn't go to hell for that but I might get sent to my room j/k [:)]
The outage didn't effect me so I'm on board for those who don't expect a discount but the reason why I asked the question wasn't for my behalf but since I saw so many people outraged by this outage I wanted to see if they expected a pro rate or discounts on Faithline products.
This wasn't their fault so I don't blame them one bit for this. These things happen. Welcome to the tech age where things can go wrong with servers,connections,etc. I mean I was having problems with my internet for 3 days straight so again these things happen.
Glad to see some good Christian hearts that still are behind Faithline and don't expect anything from them except quality products and excellent customer service.
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I was not harmed by this outage, and I expect nothing from it. Faithlife has already lost a big bundle over this, and I'm sure the post-mortem and recovery are not going to be any fun for them. The most I expect is that significant steps will be taken to help prevent this sort of thing from happening again.
James Hiddle said:The outage didn't effect me so I'm on board for those who don't expect a discount but the reason why I asked the question wasn't for my behalf but since I saw so many people outraged by this outage I wanted to see if they expected a pro rate or discounts on Faithline products.
This wasn't their fault so I don't blame them one bit for this. These things happen. Welcome to the tech age where things can go wrong with servers,connections,etc. I mean I was having problems with my internet for 3 days straight so again these things happen.
Glad to see some good Christian hearts that still are behind Faithline and don't expect anything from them except quality products and excellent customer service.
So, this thread is a test who is a good Christian? One's expectations of a company that one has a long-term business relationship with is a measure of one's sanctification? I seriously don't understand many of the posts made in this forum.
And, while I have a lot of sympathy for Faithlife right now, this is kind of the exact opposite of "excellent customer service."
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I won't even try to guess how much money Faithlife has already lost due to lost sales aa a result of the web site being down. With that in mind, I would not want them to lose any more simply because I was inconvenienced. As others have noted, my desktop program runs fine and I have not been harmed in any way.
it is not only the customers who miss the servers, I am sure that Faithlife is feeling it too. The longer the servers are down the less income they have to pay the bills.
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Maybe the deacons could set up a little fund for donations to help in this time of need.
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Sean said:
So, this thread is a test who is a good Christian? One's expectations of a company that one has a long-term business relationship with is a measure of one's sanctification? I seriously don't understand many of the posts made in this forum.
You got me yes it was a test to see who is a good Christian. I wanted to know so I can judge you all and condemn you to hellfire and brimstone for thinking otherwise [:P]
I saw many people upset about this so I wanted an opinion that's all. Ok maybe I bit off more than I chewed with my post so my bad on that but I won't judge those who want one either. It's an opinion not a judgement and if my posts sounds like I was judging people my apologizes to those who thought that.
But my intentions was for opinions not judgements. Just curious that's all.
Now I will shut my mouth before I get lynched again!
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James Hiddle said:
Yeah I should have used Sage instead of Thyme in my dressing
I don't know, brother. It might not earn you hellfire, but dressing without sage? That ain't right! [:S]
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James Hiddle said:
Yeah I should have used Sage instead of Thyme in my dressing for thanksgiving and no I shouldn't go to hell for that but I might get sent to my room j/k
I think you should get some serious time out for that! [;)]
george
gfsomselיְמֵי־שְׁנוֹתֵינוּ בָהֶם שִׁבְעִים שָׁנָה וְאִם בִּגְבוּרֹת שְׁמוֹנִים שָׁנָה וְרָהְבָּם עָמָל וָאָוֶן
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Randy W. Sims said:
Have you made any mistakes today? Do you think you should go to Hell?
Your confusing categories. Hell and restitution are two different things
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Randy W. Sims said:James Hiddle said:
Yeah I should have used Sage instead of Thyme in my dressing
I don't know, brother. It might not earn you hellfire, but dressing without sage? That ain't right!
George Somsel said:James Hiddle said:Yeah I should have used Sage instead of Thyme in my dressing for thanksgiving and no I shouldn't go to hell for that but I might get sent to my room j/k
I think you should get some serious time out for that!
Man a guy makes one mistake and all of the sudden he's a criminal [:D]
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James Hiddle said:
Man a guy makes one mistake and all of the sudden he's a criminal
Depends on the mistake.
-Dan
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For those that forgot to put sage in their dressing, PLEASE don't give any to my neighbor in GA. That would so upset her. :-)
Nathan Parker
Visit my blog at http://focusingonthemarkministries.com
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I was once called into the office on Dec. 23 (I think) because staff could not get on the internet.
Guess what. The server did not recognize that it has an OS installed.
The raid cards had been fried. Some data was also lost int he process, inspite of both hardware and software raid. If the drive goes it goes.
Laboured several days and nights trying to bring the system back up and getting everything to raid. And I was not the lead technician.
Can identify.
Mission: To serve God as He desires.
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Nathan Parker said:
For those that forgot to put sage in their dressing, PLEASE don't give any to my neighbor in GA. That would so upset her. :-)
A cousin of mine had a friend who just unfriended her on Facebook over a dispute about sage (whether it was safe to give to dogs or not). I never knew sage could be so controversial, but now here in one day I've heard of TWO people who would be upset over it. I have sage growing in my garden and it's overtaking the entire back yard. I love the smell of it, but it grows too fast!
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I think a 100% discount on any 500 books we want would be sufficient.
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No. However, efforts should be made to drastically reduce the chances of this type of disruption happening again.
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James Hiddle said:
I image that would please a lot of people but should they or chalk it up as just one of those freaking things that happen and let's just move on?
They don't owe us anything. However, if I were a Proclaim user, this type of thing would have me seriously considering dropping the service, so they may find themselves needing to make customer retention deals.
I also know that it's clear to them that this is not acceptable, so I trust that the possibility of a repeat is much lower for the future.
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Rosie Perera said:Nathan Parker said:
For those that forgot to put sage in their dressing, PLEASE don't give any to my neighbor in GA. That would so upset her. :-)
A cousin of mine had a friend who just unfriended her on Facebook over a dispute about sage (whether it was safe to give to dogs or not). I never knew sage could be so controversial, but now here in one day I've heard of TWO people who would be upset over it. I have sage growing in my garden and it's overtaking the entire back yard. I love the smell of it, but it grows too fast!
Wow that's way to extreme to unfriend anyone over some herb. Sheesh you might as well unfriend someone over socks.
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James Hiddle said:
Wow that's way to extreme to unfriend anyone over some herb. Sheesh you might as well unfriend someone over socks.
And if you wear those green socks one more time, I will!
Blessings,
FloydPastor-Patrick.blogspot.com
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toughski said:Erik said:
No. I see no reason that I deserve to profit over an unfortunate technical problem.
I agree
[Y]
In the end I believe we will all profit from this unfortunate experience because Faithlife will improve their infrastructure to ensure that this will not happen again.
Using adventure and community to challenge young people to continually say "yes" to God
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Rosie Perera said:
A cousin of mine had a friend who just unfriended her on Facebook over a dispute about sage (whether it was safe to give to dogs or not). I never knew sage could be so controversial, but now here in one day I've heard of TWO people who would be upset over it. I have sage growing in my garden and it's overtaking the entire back yard. I love the smell of it, but it grows too fast!
Here in southern Alberta we have a wild plant called sage brush. And i love it's silvery foliage with it;s wonderful smell. But years ago i picked some and tried using it on some chicken breasts unaware how potent it was... it literally left the chicken breast inedible. It is a useful replacement for real sage, but far more potent. I learned you do not to bake chicken with sprigs covering them...
-Dan
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Bruce Dunning said:
In the end I believe we will all profit from this unfortunate experience because Faithlife will improve their infrastructure to ensure that this will not happen again.
At least in the same way - it is always possible for something else to go wrong. [:(]
Blessings,
FloydPastor-Patrick.blogspot.com
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I think it'd be a very nice gesture if Logos would offer something wonderful. It would boost their company's morale.
As a business, saying sorry isn't always enough.
For an example, Apple gave free bumpers, when it was their fault. And many others..
$20 credit would be enough for each everyone effected.
My 0.02
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I don't want any discounts! It happens.
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Although a discount sounds nice, I would much rather have my iPad app restored back to it's original state. Before logos' crash, I had all ~4000 of my resources downloaded to my iPad. Now, they are all gone except like 68. Took me weeks to get them all downloaded to my device. VERY, VERY frustrating. Not sure I have the desire to go through what it took the first time to get my iPad back to it's original, pre-crash, state. I'm so very disappointed:(
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Matthew 24:28.
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They have already lost a weekend of sales. I would rather them spend their money on infrastructure. I don't feel that they owe me anything.
Disclaimer: I hate using messaging, texting, and email for real communication. If anything that I type to you seems like anything other than humble and respectful, then I have not done a good job typing my thoughts.
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Well, I think they should. For me anyway.
I've about had it with all their slip-ups. I still haven't downloaded the 'massive download' thing. But I do read my purchases on my iPad. While I was out on the west coast and thence Narita, Logos said 3 of my CPs were ready for download (Nov 17+). Not. Being the patient type, I started checking today. They've not made available ANY of my purchases since early November (the massive update, L6, etc). I DID get the Lexham OT discourse, thank goodness (a late shipment due to yet another goof up).
Everybody remember the massive update mess? Then the L6 mess hours later? Then the kissy-kissy site Bob was actually serious about? Now, it's a bad-boy part that a sizable company was completely helpless to communicate to thousands of customers (I have my doubts about the number of accounts). Couldn't communitcate to people preparing for worship to God? Give me a break.
Yes, Bob always apologies. For each of the messes. I agree with Todd. Management.
So, tomorrow, I'll keep a couple of resources for later (maybe eventually), but get refunds on the rest. I just don't have the patience for all the sloppiness. I can forgo the 'savings'. I'm not angry or anything. I'm just tired of the playing around.
EDIT: Now before the Logosians startup, today I ALSO got a refund from Kindle, They were selling a $50 John Day book with 36 pages ... the sample. I didn't believe it (stupid me). When I called it in, the lady was helpful; gave me a refund. But had no clue what the problem was. I actually wanted the book.
"If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.
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Denise said:
Logos said 3 of my CPs were ready for download (Nov 17+). Not. Being the patient type, I started checking today. They've not made available ANY of my purchases since early November (the massive update, L6, etc).
Curious - I've had no problems getting my purchases. Have you checked that Libby isn't so jealous she's interfering? [8-|]
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
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Ha! Yes, the iPad went along on the trip, with Libby left behind. Then she wasn't real happy with no new stuff; getting suspicious. I'll have to see what she's been up to.
"If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.
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Denise said:
Well, I think they should. For me anyway.
Wow, Denise, seems like your road has indeed been much bumpier. You have a case. Have you called them and if necessary, asked that it be escalated in order to make progress on the issues that pertain to your account?
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David Taylor Jr said:
Good grief....
Mean you, Chuck, that the grief is good? Or in the case that rests thus before thee, tho thou sayest good, thou meanest that the grief is bad?
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[H]Francis said:David Taylor Jr said:Good grief....
Mean you, Chuck, that the grief is good? Or in the case that rests thus before thee, tho thou sayest good, thou meanest that the grief is bad?
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Francis said:David Taylor Jr said:
Good grief....
Mean you, Chuck, that the grief is good? Or in the case that rests thus before thee, tho thou sayest good, thou meanest that the grief is bad?
9 Now I rejoice, not because you were grieved, but because your grief led to repentance; for you felt a godly grief, so that you were not harmed in any way by us.
2 Cor 7.9
george
gfsomselיְמֵי־שְׁנוֹתֵינוּ בָהֶם שִׁבְעִים שָׁנָה וְאִם בִּגְבוּרֹת שְׁמוֹנִים שָׁנָה וְרָהְבָּם עָמָל וָאָוֶן
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