Can't unlock NLT Study Bible through Libronix

I recently ordered the NLT Study Bible which I received on CD as no electronic version was available for Logos4. Tried to install it off the CD but couldn't find it in my Library afterwards, so next I tried unlocking the resource using the Libronix Digital Library System. However, when I enter the unlock code that is printed on the back of the CD sleeve, all I get is an error message saying that the code is incorrect. Am I doing something wrong? Thanks.

Find more posts tagged with

Comments

Robert Pavich

Well...are you running V3 alongside V4?

If not...then I THINK that what you have to do is tell V4 where the resource is, which is in your CD drive...

Try this:

Put the CD in the drive

Type the following into the command bar in V4

scan \Libronix\resources (or whatever the path actually is to the folder with the resource in it on the CD.)

Then restart V4 and wait a while to see if it scans and then finds it...

Let me know how it went...

Robert Pavich

If you ARE running V3 alongside V4, then just load the resource the normal way in V3, syncronize your account, then start V4 up and it will know that you have that resource, and automatically download it.

SteveF

when I enter the unlock code that is printed on the back of the CD sleeve, all I get is an error message saying that the code is incorrect.

Please do follow all of Bob's advice.

BUT I have received incorrect codes before, so I know this could also be the issue. At that time I contacted the other "sister" publisher etc (It was a Libronix add-in from an affiliated company) They gave me another unlock code.

There is genuine confusion here. L4 is supposed to work without us doing any "un-locking" BUT it seems that most of the Libronix 3 CD's still need to be unlocked and "synchronized" in order to show up in Logos 4.

Steve

Beyers Herbst

Hi Robert, I'm only using V4 so I tried the scan command, pointing it to the Resources folder on the CD drive - nothing happened. I also tried copying everything to my HD and then doing a scan of the new folder, but it just doesn't do anything. After I've restarted, how long do I wait before it actually starts the scan? Thanks.

Whyndell Grizzard

The file name is "NLT.Logos4" mine was picked up by scanning L3 resource folder on the initial dwnlld of L4.

It then converted it to the L4 file.

My L3 files are here C:\Program Files\Libronix DLS\Resources- did you rescan your resource folder? Sometimes it may not look like it is doing anything (had this happen with the Tyndale Comm series).

Set it walk away for at least 30 mins, then go back and restart- it should dwnlld and index. At least this has been my experience.

Robert Pavich

It should have worked....I wonder if the syntax of the scan was incorrect...

Whyndell...can you post the correct syntax?

Whyndell Grizzard

Hi Robert, I'm only using V4 so I tried the scan command, pointing it to the Resources folder on the CD drive - nothing happened. I also tried copying everything to my HD and then doing a scan of the new folder, but it just doesn't do anything. After I've restarted, how long do I wait before it actually starts the scan? Thanks.

Does this mean you have deleted L3? if so scanning will not help if you have not installed the L3 version.

If this is the case install the L3 engine- reinstall the NLT dvd- and then scan the L3 resources folder. The reason for this L4 needs to see your license as well.

I have not been able to get scanning off the CD to work for me.

Rich DeRuiter

Hi Robert, I'm only using V4 so I tried the scan command, pointing it to the Resources folder on the CD drive - nothing happened. I also tried copying everything to my HD and then doing a scan of the new folder, but it just doesn't do anything. After I've restarted, how long do I wait before it actually starts the scan? Thanks.

Beyers, there was a problem with the Logos servers a couple of days ago that may have contributed to the problem with not being able to activate the license through L3 (AKA Libronix). Please try again and report back. If you do get it working in Libronix, be sure to sync your licenses using the Account Management system of L3. That should tell the Logos server that you have the right to use that resource in L4 too. Then restart L4.

If that doesn't work, you may have gotten an incorrect unlock key. Fixing that would require contacting customer service. Information to do that is on the Logos web site.

Beyers Herbst

Ahhh, I didn't realise that Logos3 = Libronix... Regardless, I've tried it in Libronix and it's definitely not working so I'm assuming they gave the wrong unlock key with the CD. First time I've ever heard of such a mistake from any manufacturer, but anyway. I've contacted customer service over a week ago already concerning this problem and they're still not getting back to me. Really annoying to say the least.