Download of L6 stuck at 13%

I think I recall some issues not too long ago about downloading but thought it had been resolved. Not sure what I'm experiencing here but my download is stuck at 13%. It got there pretty quickly then froze, then dropped to 12% and then back up to 13%. It's not moved from there in quite a while. What can I do?

Running on MB Air 13 inch, 2013 with Yosemite 10.10.1

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George Somsel

I think I recall some issues not too long ago about downloading but thought it had been resolved. Not sure what I'm experiencing here but my download is stuck at 13%. It got there pretty quickly then froze, then dropped to 12% and then back up to 13%. It's not moved from there in quite a while. What can I do?

Running on MB Air 13 inch, 2013 with Yosemite 10.10.1

I would kill it and try again.

Mark Nigro

https://community.logos.com/discussion/comment/686218#Comment_686218

Rebooted the whole machine and it quickly downloaded again from 0 to 25%, still climbing at a good and constant pace. I'm hopeful it will keep going.

Mark Nigro

https://community.logos.com/discussion/comment/686228#Comment_686228

And thanks, George.

Mark Nigro

https://community.logos.com/discussion/comment/686229#Comment_686229

Happy to say the download completed quickly and indexed even more quickly (3.49 GB).

George Somsel

https://community.logos.com/discussion/comment/686249#Comment_686249

Happy to say the download completed quickly and indexed even more quickly (3.49 GB).

That's good to hear.

Richard Labelle

https://community.logos.com/discussion/comment/686218#Comment_686218

I supposedly have a download of 10.1 MG. The download begins but go up and down also i.e. 0% to 13% to 21% then back to 11% and so forth and so on going even up to 98% then down and then suddenly disappears and try to download again after a minute or so, and again ...

I closed Logos and rebooted my Mac several times to no avail!

I do not know what to do. Any idea?

Thanks!

I am running an iMac 27 inch, 2010 with Yosemite 10.10.1

My Logos version is: 6.0b 6.0.2.0042

Dave Hooton

https://community.logos.com/discussion/comment/686375#Comment_686375

Set Automatically Download Updates (in Program Settings) to NO and reboot the computer. If it starts indexing ignore the download notification and let indexing complete. Then allow the download, but if progress starts varying kill the download and restart the Mac to see if it will index.

EDIT: if the issue continues enable logging and upload logs before restarting Logos.

Richard Labelle

https://community.logos.com/discussion/comment/686435#Comment_686435

Thanks Dave but nothing seems to work! I followed what you said to the letter with no result! % is still going up and down .... I have enable logging and tried to attach the file to the post description of the problem but it seems that clicking on the "insert" button does not upload the .zip file!

Dave Hooton

https://community.logos.com/discussion/comment/686568#Comment_686568

but it seems that clicking on the "insert" button does not upload the .zip file!

You clicked on Browse, to select the zip?

Richard Labelle

https://community.logos.com/discussion/comment/686691#Comment_686691

Dave, the button says "Insert". I followed all the instructions to "report a problem" using the Logos logging Utility app and as they suggested, wrote a new post (which I named "Bug") gave it a description and clicked the "Attach button" on the toolbar which brought a screen named "Insert Media file". I I choose the zip file that I saved on my desktop which showed up on the form) but clicking on the "insert" button did not upload the zip file as attachment to the "Bug" new post. I don't know why! I hope I explained this properly Dave, I am not very good at this and don't have experience in doing it either! I really appreciate your help. God bless you.

Dave Hooton

https://community.logos.com/discussion/comment/686749#Comment_686749

Click the paper-clip icon
Click Browse button. Find and select your zip file and click Open to dismiss the browse box.
Zero the value in Max width box
Click the Insert button