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Download resources in Logos 5

Mauricio Arantes de Sousa

Since december 30 I can't download resorces that I bought. Could someone help me, please? Thank you.

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Mark Barnes

You'll need to post full logs. See https://wiki.logos.com/Diagnostic_Logging

I suggest you turn logging on, then run Logos. Then type update now in the command box, and wait for the result. If nothing downloads, close Logos, then upload the logs here.

Mauricio Arantes de Sousa

https://community.logos.com/discussion/comment/690068#Comment_690068

6562.LogosIndexer.rar

Dear Mark Barnes,

thank you for help.

I made your suggestion about "update now" and nothing happens.

I'm sending you as attachment the logs that I think that you refered. Sorry for my poor english, I'm from Brazil.

Thank you very much.

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/690677#Comment_690677

There is an error logged when your system is attempting to connect to https://services.logos.com/v1/LicenseService.svc, which lets the application download and install the latest licenses. If this server can't be contacted, new books can't be installed.

There are no known problems with this service on our end, so check your proxy and firewall settings and make sure Logos isn't blocked. It may also be a good idea to make sure all the latest Windows Updates are installed (since I believe SSL certificate updates can be distributed via that channel).

Mauricio Arantes de Sousa

https://community.logos.com/discussion/comment/690684#Comment_690684

Hi Bradley Grainger,

thanks for help me. I tried to access the link " https://services.logos.com/v1/LicenseService.svc, and it shows the 404 error, even when my firewall is off. What can I do?, please.

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/690802#Comment_690802

That link isn't intended to accessed directly in your browser (and the forums mangled it anyway).

Try running the program with your firewall off and see if new resources are downloaded. If not, another set of logs may be helpful.

Mauricio Arantes de Sousa

https://community.logos.com/discussion/comment/690839#Comment_690839

Hi Bradley,

I tried running without firewall, but the resources aren't downloaded. What do you mean with "another set of logs"?

Thanks

Mark Barnes

https://community.logos.com/discussion/comment/690919#Comment_690919

Mauricio,

What happens when you click this link? https://services.logos.com/v1/LicenseService.svc

(The one before had a comma after it, which is what gave you the 404 error).

Mark

Mauricio Arantes de Sousa

https://community.logos.com/discussion/comment/690921#Comment_690921

Hi Mark,

when I click it opens a nem page "LicenseService Service" with other links.

thanks

Mauricio Arantes de Sousa

https://community.logos.com/discussion/comment/690935#Comment_690935

Hi Mark,

I verified that in my another computer (with Logos 4 version) the resources are downloaded normally.

thanks

Mauricio

Mauricio Arantes de Sousa

https://community.logos.com/discussion/comment/692377#Comment_692377

Hi Mark and Bradley,

thanks for your help. The resources are all in my Library now, apparently without a special cause.

Best wishes,

Mauricio.