Setup was unable to download a required file
Downloaded Windows installer, opened it, got this message:
Setup was unable to download a required file.
Comments
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Is this repeatable?
Are there any installation logs at all?
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Yes; none mentioned in the error box. Where would the installation logs be?
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Benjamin,
If they exist they are likely in something like "my documents/Logos/Logos Logs" (Sorry I'm not at a Windows desktop and can't check the exact name.
You can read more about actively enabling logging here: https://wiki.logos.com/Diagnostic_Logging
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Attached:
Logging started: 2015-01-28T05:16:37ZDateTime ThreadID Severity Category Message
2015-01-28T05:16:37Z 0x18B0 Info Module Initializing module (version 5.2.2.1595).
2015-01-28T05:16:37Z 0x18B0 Info IsMinimumWindowsVersion Current OS version: Major Version 6, Minor Version 1, Major Service Pack 1, Minor Service Pack 0
2015-01-28T05:16:37Z 0x18B0 Info IsMinimumWindowsVersion Required OS version: Major Version 6, Minor Version 0, Major Service Pack 2, Minor Service Pack 0
2015-01-28T05:16:37Z 0x18B0 Info Run Initializing with command line '"C:\Users\Genesis\Downloads\LogosSetup.exe" '
2015-01-28T05:16:37Z 0x18B0 Info Run OS is Vista or above.
2015-01-28T05:16:37Z 0x18B0 Info IsProcessElevated Process is not elevated.
2015-01-28T05:16:37Z 0x18B0 Info SetLoggingPath Logging is enabled, logging folder file path set to 'C:\Users\Genesis\Documents\Logos Log Files\'
2015-01-28T05:16:37Z 0x18B0 Info GetWorkingFolder Working folder is 'C:\Users\Genesis\Downloads\'.
2015-01-28T05:16:37Z 0x18B0 Info Run Default system UI language: 0x0409, Default user UI language: 0x0409.
2015-01-28T05:16:37Z 0x18B0 Info GetBestLanguageId The best-matching Language ID for the embedded transforms is '0x0409', no transform is required.
2015-01-28T05:16:37Z 0x18B0 Info SetSetupDirectory LogosSetup.exe install folder set to 'C:\Users\Genesis\AppData\Local\Logos5\Install\'.
2015-01-28T05:16:37Z 0x18B0 Info Run No script specified on command line, downloading script.
2015-01-28T05:16:37Z 0x18B0 Info GetTargetFilePath LogosSetup target file path set to 'C:\Users\Genesis\AppData\Local\Logos5\Install\Logos4WebScript.lbxdat'
2015-01-28T05:16:37Z 0x18B0 Info Run Downloading web script from 'http://downloads.logoscdn.com/LBS5/Installer/5.2.2.1595/Logos4WebScript.lbxdat', writing to 'C:\Users\Genesis\AppData\Local\Logos5\Install\Logos4WebScript.lbxdat'.
2015-01-28T05:16:37Z 0x18B0 Info Download Creating BITS background copy manager.
2015-01-28T05:16:37Z 0x18B0 Error IssueError Issuing exception 0x800706BE: The remote procedure call failed. [E:\Jenkins\workspace\Logos-Desktop-Win-LTS\Sinai\src\ComUtil/CreateInstance.h(23)]
2015-01-28T05:16:37Z 0x18B0 Error Download COM error '0x800706BE', 'The remote procedure call failed.
2015-01-28T05:16:37Z 0x18B0 Info LogosMessageBox Displaying message box with title 'Logos Bible Software Setup', message 'Setup was unable to download a required file.' and an error icon.
2015-01-28T05:16:38Z 0x18B0 Info Module Terminating module, return code 2.0 -
It looks like the "Background Intelligent Transfer Service" in Windows is either disabled or broken. Logos 5 and 6 require this service to download files.
The "fix it" tool in this KB article may repair the missing components: http://support.microsoft.com/kb/971058
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Worked like a charm. Thanks a bunch!
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It works perfectly for me too! Thanks!
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Sometimes this is caused by a metered connection (wifi or cellular).
To solve, see https://support.logos.com/hc/en-us/articles/360008567331 and choose "Less Common Solutions".
Disable Metered Downloading
Confirm that the connection to the internet is not metered within Windows.
- Select Start > Settings > Network & Internet > Wi-Fi > Manage known networks.
- Select your Wi-Fi network > Properties
- Under Metered connection toggle Set as metered connection to Off.
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Turning off metered connection got me past the "unable to download a required file" error. Thanks!
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it works for me..thanks.....great info
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