My installed Libronix has a nonexistent user ID

Hey everyone

I couple of years ago I installed the Libronix system when I bought an ESV Bible - it came with a free electronic version. I've used Librionix since then as my basic Bible study tool. I purchased an old Logos version of the works of Cornelisu Van Til (on disc) shortly thereafter too.

OK, now to the point. Today I signed up for an account here at Logos so that I could buy Millard Erickson's "Christian Theology" (download version). I downloaded it and installed it. But then I opened Libronix and it is still locked. I then saw that my customer ID as showing in Libronix is an old email address I no longer have, and my user ID that I opened my account with is - well, new!

I cam back to logos.com and tried to sign in with the old user ID. No such account exists. OK, so I uninstalled Libronix and then reinstalled the ESV electronic edition, putting Libronic back on my computer. I opened it up, and bam - there's that old user ID sitting there still!

I don't know what to do next. I need to get rid of that old user ID and get my new one into Libronix somehow.

Suggestions?

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Comments

MJ. Smith

Suggestions?

This sort of problem usually is fixed most quickly by going through customer service ... not much help when its 8 hours or so until they open. Someone might have a better idea - like downloading Logos 4 if your still on Libronix (L3).

Glenn Peoples

https://community.logos.com/discussion/comment/101992#Comment_101992

OK, I have uninstalled Libronix and deleted the installation folders even. Then I installed the latest version from the website. But yet, when I open it up it still has the old user ID.

Glenn Peoples

https://community.logos.com/discussion/comment/101997#Comment_101997

If it helps, I stress that I have never purchased or unlocked anything before, so I don't mind losing the old user ID permanently. Is there a way to simply remove an ID, as one might remove a user account from an email program?

Kevin Becker

https://community.logos.com/discussion/comment/102002#Comment_102002

I believe there's probably some stray file or registry key with your old ID in it. Try running this: http://www.logos.com/media/tech/PurgeLDLS.bat IF memory serves correctly it wipes out all those pesky stray files. After the purge try the install from the web again.

Glenn Peoples

https://community.logos.com/discussion/comment/102013#Comment_102013

Kevin I actually tried that tonight as well. It uninstalled everything, but as soon as I reinstalled fromt he web - there was that old ID again! Argh!

Kevin Becker

https://community.logos.com/discussion/comment/102019#Comment_102019

Kevin I actually tried that tonight as well. It uninstalled everything, but as soon as I reinstalled fromt he web - there was that old ID again! Argh!

Huh, well, unless someone more skilled in LIbronix tech support chimes in, I'd have to agree with MJ that you'll probably need a call to CS to get this straightened out.