important passages and important words grayed out

Sy Hamby

the above guides are grayed out for every passage...other guides are populating as expected.

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Graham Criddle

Hi Sy - and welcome to the forums

the above guides are grayed out for every passage...other guides are populating as expected.

I'm not seeing this:

Some questions:

What platform are you running on?
What version of Logos 8 SW do you have?
What feature set have you bought - or do you have a Faithlife Connect subscription?
Can you post a screenshot in a reply to this thread (use the paperclip icon) to show what you are seeing?

Graham

Joe McCune (Faithlife)

the above guides are grayed out for every passage...other guides are populating as expected.

Sy,

You are referring to new features that are only available with certain Logos 8 upgrades. These are not available in the Library you currently have. They are not included in the free Logos 8 Basic.

You can gain these features by upgrading- further information is available here or by phoning 888-875-9491

Myke Harbuck

https://community.logos.com/discussion/comment/1062234#Comment_1062234

the above guides are grayed out for every passage...other guides are populating as expected.

Sy,

You are referring to new features that are only available with certain Logos 8 upgrades. These are not available in the Library you currently have.

Since the VIPs are constantly explaining this to users, perhaps a notification bar in greyed out areas might help. Is there a way to produce a hyperlink in the heading of greyed out sections that would link to the Help Me Choose a Base Package site? And perhaps that page could begin with, "You have reached this page because you are trying to access a feature you do not have a license to"