Program not responding

Linda · September 2019

My program isn't responding. I am on a Mac using Logos 8 and keep having to force quit and reopen. I've tried it 4 times now. I get the spinning gear and it's seems to be frozen. Other than what it normally does at the open, it's not updating because of new purchases. Anyone? Thanks.

Bruce Dunning · September 2019

Welcome to the forums Linda. Sorry that problems brought you here.

Could you please post logs? https://wiki.logos.com/Diagnostic_Logging

JT (alabama24) · September 2019

Logs may be necessary, but opening to a blank layout may work. From the wiki:

launch application, then quickly press and hold command key until Sign In appears, release command key.

Linda · September 2019

https://community.logos.com/discussion/comment/1064125#Comment_1064125

Thanks for the response and the welcome, Bruce. I bookmarked that site for future issues. I followed JT's instructions below and my program is responding now. Thank you again! Blessings

Linda · September 2019

https://community.logos.com/discussion/comment/1064133#Comment_1064133

Thank you for those instructions JT. It worked just as you said. I'm not sure I understand why or what happened, though. There was no blue icon, yesterday when this issue presented itself, but once I logged in, there was an icon and it updated. Blessings.

JT (alabama24) · September 2019

https://community.logos.com/discussion/comment/1064191#Comment_1064191

Sometimes a layout can become corrupted. When that happens, you may have a crash or freeze. Opening to a blank layout bypasses the trouble, allowing you to move on.