Program not responding

My program isn't responding. I am on a Mac using Logos 8 and keep having to force quit and reopen. I've tried it 4 times now. I get the spinning gear and it's seems to be frozen. Other than what it normally does at the open, it's not updating because of new purchases. Anyone? Thanks.

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Bruce Dunning

Welcome to the forums Linda. Sorry that problems brought you here.

Could you please post logs? https://wiki.logos.com/Diagnostic_Logging

JT (alabama24)

Logs may be necessary, but opening to a blank layout may work. From the wiki:

launch application, then quickly press and hold command key until Sign In appears, release command key.

Linda

https://community.logos.com/discussion/comment/1064125#Comment_1064125

Thanks for the response and the welcome, Bruce. I bookmarked that site for future issues. I followed JT's instructions below and my program is responding now. Thank you again! Blessings

Linda

https://community.logos.com/discussion/comment/1064133#Comment_1064133

Thank you for those instructions JT. It worked just as you said. I'm not sure I understand why or what happened, though. There was no blue icon, yesterday when this issue presented itself, but once I logged in, there was an icon and it updated. Blessings.

JT (alabama24)

https://community.logos.com/discussion/comment/1064191#Comment_1064191

Sometimes a layout can become corrupted. When that happens, you may have a crash or freeze. Opening to a blank layout bypasses the trouble, allowing you to move on.

Linda

https://community.logos.com/discussion/comment/1064194#Comment_1064194

Thanks, JT. I always open with a blank layout. I hate clutter.

JT (alabama24)

https://community.logos.com/discussion/comment/1064196#Comment_1064196

Thanks, JT. I always open with a blank layout. I hate clutter.

In which case there is a preference under settings to allow this automatically.

Bruce Dunning

https://community.logos.com/discussion/comment/1064214#Comment_1064214

Great to hear that it is now working for you Linda. I hope you stop by the forums often.

Linda

https://community.logos.com/discussion/comment/1064214#Comment_1064214

Thanks, JT. I appreciate every tip I can get. I love this program!

Linda

https://community.logos.com/discussion/comment/1064316#Comment_1064316

Thank you, Bruce. I'm so glad for the activity here as it's a great learning resource. I've much to learn!