Hang while searching for a commentary in library tab

2626.Logos.zip

Opened bible reading plan. Deleted notes tab and Reading plan tab. Opened library in a new tab beside the Faithlife Study Bible in order to locate different commentaries. Type in NICOT and program freezes for quite a while before populating. Many errors in the log file with which I'm unfamiliar.

This is a relatively new install running the latest Windows 10 and Logos 8.10 SR1.

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Comments

Philana R. Crouch

Hi Scott,

I'm not able to reproduce this on my end. I need you to install this profiler https://wiki.logos.com/Logos_Windows_Profiler_Utility and follow the instructions and get up the file. This will help us in diagnosing the problem.

Scott E. Mahle

https://community.logos.com/discussion/comment/1081098#Comment_1081098

Large files submitted to the support email address. Included Logos Profile, error log, and screen recording. Please keep me informed, Philana, and thank you!

Philana R. Crouch

https://community.logos.com/discussion/comment/1081101#Comment_1081101

Large files submitted to the support email address. Included Logos Profile, error log, and screen recording. Please keep me informed, Philana, and thank you!

Scott,

Did you send the file to testing @ faithlife.com? I haven't received them yet so I just wanted to make sure they got sent.

Scott E. Mahle

https://community.logos.com/discussion/comment/1081128#Comment_1081128

Two separate emails sent to support@logos.com at 3:09 and 3:21 pm eastern time. One containing the Logos profile and one with the screen recording and log. Testing rejected my email (stated the message exceeds fixed maximum message size)

Philana R. Crouch

https://community.logos.com/discussion/comment/1081129#Comment_1081129

Two separate emails sent to support@logos.com at 3:09 and 3:21 pm eastern time. One containing the Logos profile and one with the screen recording and log. Testing rejected my email (stated the message exceeds fixed maximum message size)

Scott,

I saw the video, does this occur when your Library Catalog is not updating? If your Library Catalog is being updated there might be some delay because your Library's metadata is being updated.

Scott E. Mahle

https://community.logos.com/discussion/comment/1081270#Comment_1081270

Hello, Philana!

It occurs without library being updated (new video and logs sent to the testing email address). Just tested and it acts this way when I simply open the library from the home page. Noticed logs have same massive load of errors - related?

Philana R. Crouch

https://community.logos.com/discussion/comment/1081276#Comment_1081276

Hello, Philana!

It occurs without library being updated (new video and logs sent to the testing email address). Just tested and it acts this way when I simply open the library from the home page. Noticed logs have same massive load of errors - related?

Thanks, I've gotten a case together.

Scott E. Mahle

https://community.logos.com/discussion/comment/1081283#Comment_1081283

Additional information that may help:

If I left click on the library tab from the home page and type in a search, the search and Logos works fine.

If I right click on the library tab from the home page and choose Open, it all works fine.

If I right click on the library tab from the home page and choose Open in a New Tab or Open in a Floating Window the library and Logos freezes the same as in the videos - where it's opened in a tab from within the Bible Reading Plan.