Bible Word Study not recognizing English words

However, since Logos 9, the BWS no longer gives me any English words.

It is still working for me - and I don't know of anything in settings that would affect this

Please post a screenshot showing what you see when you try this.

https://community.logos.com/discussion/comment/1161184#Comment_1161184

I don't know of anything in settings that would affect this

I don't know what settings would affect this either... hence my question. But I get zero English words in the dropdown menu.

https://community.logos.com/discussion/comment/1161611#Comment_1161611

I don't know if it would help or not, but can you post a screenshot?

https://community.logos.com/discussion/comment/1161612#Comment_1161612

https://community.logos.com/discussion/comment/1161612#Comment_1161612

I don't know if it would help or not, but can you post a screenshot?

I did post a screenshot under my response but have posted it again. It doesn't really help... other than to show that there is no dropdown.

https://community.logos.com/discussion/comment/1161613#Comment_1161613

When someone experienced a similar problem some time ago Andrew suggested a corrupt autocomplete database was the possible cause - https://community.logos.com/forums/p/165039/969522.aspx#969522 - and requested you post logs.

So please enable diagnostic logging and post logs after seeing the problem

Details of doing this are at https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files

https://community.logos.com/discussion/comment/1161614#Comment_1161614

I did post a screenshot

Sorry! It did not load the first time.

https://community.logos.com/discussion/comment/1161617#Comment_1161617

When someone experienced a similar problem some time ago Andrew suggested a corrupt autocomplete database was the possible cause

Graham may have the right direction, but the only two other things I can think of:

1. Have you tried restarting your computer? That is a fix for many glitches, and want to make sure the easy things have been tried first.

2. Did you edit the guide in any way? Click the kebob menu.

NB.Mick

https://community.logos.com/discussion/comment/1161614#Comment_1161614

(Re-Post - I answered and while I was typing you deleted your post - Graham goes into the same direction, I think)

I don't know if it would help or not, but can you post a screenshot?

I did post a screenshot under my response but have posted it again. It doesn't really help... other than to show that there is no dropdown.

Well, it does help to show you are using the English UI - in fact the non-Greek, non-Hebrew, non-Latin suggestions come from the UI language. Running Logos in German language, for example, will also give no English word suggestions, and "love" then looks the same as for you.

I expect that there's a file somewhere that has the list of potential words per language in it - maybe you need to delete this file and have it redownload and index again. Dave used to know about such things. Maybe turning on logging (start Logos with the CTRL key pressed until a logoin screen appeasr) will show an error in the Logos.log file, when you invoke the BWS function. Check http://wiki.logos.com/diagnostic_logging

https://community.logos.com/discussion/comment/1161617#Comment_1161617

So please enable diagnostic logging and post logs after seeing the problem

Log files attached.

Thanks!

Logos.zip

https://community.logos.com/discussion/comment/1161627#Comment_1161627

Thanks Rod

There is nothing in the log file that indicates an error (at least that I can see).

But there is reference to an autocomplete database at C:\Users\Rod\AppData\Local\Logos\Data\yirssngk.vyr\AutoComplete\AutoComplete.db

If no one else can see anything else that might be causing the problem, I recommend:

shutting Logos
deleting the file above
restarting Logos and allowing it to download the file again
see if that has resolved the issue

NB.Mick

https://community.logos.com/discussion/comment/1161631#Comment_1161631

deleting the file above

I concur, but just in case it doesn't download again and its absence causes problems, I'd go for renaming the file as ....db_old or such, to be able to get it back.

https://community.logos.com/discussion/comment/1161631#Comment_1161631

If no one else can see anything else that might be causing the problem, I recommend:

shutting Logos

deleting the file above

restarting Logos and allowing it to download the file again

see if that has resolved the issue

Tried this and it did generate a new autocomplete database file. However, other than an initially long delay, nothing happened.

Still no English word dropdown and no response to the English word that I typed in the search field. The display remains as in the screenshot posted above.

I have sent an email to support with the log file.

https://community.logos.com/discussion/comment/1161640#Comment_1161640

Thanks for trying - sorry it didn’t resolve it.

Please let us know how you get on with support

Thomas Ball

https://community.logos.com/discussion/comment/1161645#Comment_1161645

Rob Called in today. We reset the Bible Word Study to fix the problem. You will find this option when right-clicking the guide in question from the Guides menu.

https://community.logos.com/discussion/comment/1161645#Comment_1161645

Please let us know how you get on with support

Thanks to tech support for fixing the problem. Took about a half hour. Resetting the Bible Word Study finally did the trick as noted above.

https://community.logos.com/discussion/comment/1161786#Comment_1161786

Thanks Thomas - that’s helpful to know

https://community.logos.com/discussion/comment/1161788#Comment_1161788

Please let us know how you get on with support

Thanks to tech support for fixing the problem. Took about a half hour. Resetting the Bible Word Study finally did the trick as noted above.

Glad it is all sorted now- and thanks for letting us know