Problems running videos

I get the following error message when trying to run any video of "Epic: An Around-the-World Journey through Christian History (Videos)"

I do have Internet.

I tried the steps described here:

but deleting the downloaded videos and trying to download them again did not help.

Grateful for any suggestions.

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Desktop App

Please accept my apologies, Armin.

I find that these videos play fine on a Windows computer, but I am unable to view them in Mac.

I am reporting this problem to our team, so that it can be fixed.

Thank you for bringing this to our attention.

Issue resolved: This resource just contained huge videos that took a long time to download over my slow internet connection. All good now.

PS: I am using a Mac running Catalina.