Change Layout Locks up (9.6 Beta 1)
If I try to change to a saved Layout, Logos locks up good and tight.
I hope that despite the fact that I had to shut down the program with Windows Task Manager, the necessary diagnostic information is available in the log files.
*Logos 9.6 Beta 1 Windows 10
Comments
- On Windows, please use this tool: https://support.logos.com/hc/en-us/articles/360015775591-Report-a-Problem-Performance-Windows
- On Mac, use the "Sample" button in the Mac Logging Utility: https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files
It has happened with a couple layouts I use a lot. Maybe something common to both layouts (and some others). But other times I use those layouts and I don't have a problem. Hopefully the logs will help Faithlife narrow it down - I haven't figured it out. May be related to one of the background processes they worked on recently.
I am also experiencing this. You might have already discovered the workaround for now is to click the 'Clear all panels' button in between changes.
I should also add that some type of Windows update (probably from 6/8/21) applied yesterday. The major version is 2004; OS Build 19041-1052; Experience Pack 120.2212.2020.0.
By the way, when it does work, it seems to be much faster now on our old kitchen desk notebook (HP, i3, 8GB, non-SSD).
macOS (Logos Pro - Beta) | Android 13 (Logos Stable)
Thanks for sharing this, everyone. For a hang, we need to get additional logging.
Here is a screenshot. It shows part of the previous layout, and freezes.
After that I've got 9.6 Beta 2 and the problem stays.
It seems not to lock when I use the "close all panels" button and then start a new layout.
Gold package, and original language material and ancient text material, SIL and UBS books, discourse Hebrew OT and Greek NT. PC with Windows 11
I hope others are able to provide the advanced logs. After a number of attempts, the Performance Tool wouldn't work on my old notebook. A dialog complained that it was unable to execute -perf.exe. Maybe there's a logging tool to collect logs on the malfunctioning logging tool. The better computer in my office (also on the Beta channel) did not have the issue.
macOS (Logos Pro - Beta) | Android 13 (Logos Stable)
If I try to change to a saved Layout, Logos locks up good and tight.
I hope that despite the fact that I had to shut down the program with Windows Task Manager, the necessary diagnostic information is available in the log files.
*Logos 9.6 Beta 1 Windows 10
This was fixed in 9.6 RC 1.
I've had the same experience. Attached are my logs from this morning.
(I also experienced this when opening a collection I wanted to update - not in these log files.)
8156.Freeze on change layout.zip
I was skeptical, tried it and Logos locked up tighter than a Small Group hug.
GaoLu, I love your description, but I was thinking more of a tight strangle hold on my sermon prep.