Change Layout Locks up (9.6 Beta 1)
If I try to change to a saved Layout, Logos locks up good and tight.
I hope that despite the fact that I had to shut down the program with Windows Task Manager, the necessary diagnostic information is available in the log files.
*Logos 9.6 Beta 1 Windows 10
Comments
- On Windows, please use this tool: https://support.logos.com/hc/en-us/articles/360015775591-Report-a-Problem-Performance-Windows
- On Mac, use the "Sample" button in the Mac Logging Utility: https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files
It has happened with a couple layouts I use a lot. Maybe something common to both layouts (and some others). But other times I use those layouts and I don't have a problem. Hopefully the logs will help Faithlife narrow it down - I haven't figured it out. May be related to one of the background processes they worked on recently.
I am also experiencing this. You might have already discovered the workaround for now is to click the 'Clear all panels' button in between changes.
I should also add that some type of Windows update (probably from 6/8/21) applied yesterday. The major version is 2004; OS Build 19041-1052; Experience Pack 120.2212.2020.0.
By the way, when it does work, it seems to be much faster now on our old kitchen desk notebook (HP, i3, 8GB, non-SSD).
macOS (Logos Pro - Beta) | Android 13 (Logos Stable)
Thanks for sharing this, everyone. For a hang, we need to get additional logging.
Here is a screenshot. It shows part of the previous layout, and freezes.
After that I've got 9.6 Beta 2 and the problem stays.
It seems not to lock when I use the "close all panels" button and then start a new layout.
Gold package, and original language material and ancient text material, SIL and UBS books, discourse Hebrew OT and Greek NT. PC with Windows 11
Tim and Harry,
Can you both manually create a folder in your user account's Documents folder and name it Logos Log Files? Then try the performance tool again when necessary.
Sadly the lockup problem is still there in 9.6 Beta 3. I am preparing to teach a class tonight, so I don't have time to do testing. I will try the performance monitor again when I get a chance.
Meanwhile, here are my Logos logs from the latest lockup.
If I hit the "nuclear button" to close all windows, then I can successfully open a saved layout.
I hope others are able to provide the advanced logs. After a number of attempts, the Performance Tool wouldn't work on my old notebook. A dialog complained that it was unable to execute -perf.exe. Maybe there's a logging tool to collect logs on the malfunctioning logging tool. The better computer in my office (also on the Beta channel) did not have the issue.
macOS (Logos Pro - Beta) | Android 13 (Logos Stable)
If I try to change to a saved Layout, Logos locks up good and tight.
I hope that despite the fact that I had to shut down the program with Windows Task Manager, the necessary diagnostic information is available in the log files.
*Logos 9.6 Beta 1 Windows 10
This was fixed in 9.6 RC 1.
I've had the same experience. Attached are my logs from this morning.
(I also experienced this when opening a collection I wanted to update - not in these log files.)
8156.Freeze on change layout.zip
I was skeptical, tried it and Logos locked up tighter than a Small Group hug.
GaoLu, I love your description, but I was thinking more of a tight strangle hold on my sermon prep.