webapp lexicon lookup not working on android 11 tablet

I'm posting this for a friend of mine (it works for me).

When he uses the webapp on his android 11 tablet, selecting a word brings up only the copy/paste options but not the "lookup" for searching his lexicons (tested in Hebrew LHB and in Leiden Peshitta).

He verified it DOES work for him on the webapp on PC.

I tried to help him but am out of ideas. Has anyone seen this before?

Find more posts tagged with

Web App

Comments

Jeremiah

https://community.logos.com/discussion/comment/1185901#Comment_1185901

I just realized it looks like the popup menu is an Android menu (logos doesn't have a translate choice) is it possible the browser is blocking the logos popup menu and the event is getting passed to the OS instead?

Jeremiah

https://community.logos.com/discussion/comment/1185904#Comment_1185904

OK he solved it, he had zoom turned on - on his phone (not a tablet) when he turned it off now the logos menu is no longer suppressed.

I'll leave the thread in case this helps someone else.

G-d bless

David Schwegler (Faithlife)

https://community.logos.com/discussion/comment/1185908#Comment_1185908

Hey Jeremiah,

Sorry for the confusion.

For certain content, the mobile phone version of the website displays differently than larger screen displays. Specifically, for resources, we show a more limited reading view. This is more performant and displays more nicely on phone-sized devices. Our mobile apps can offer a more complete reading experience, including lookups, so I'd recommend checking that out for Android / iOS phones and tablets.

That being said, we do try to show the full website for tablets (both Android and iPads), so if you continue to have issues, please let me know.