First, I know that most here will find this laughable, but that is ok.
Yesterday, I tried to use these forums to show others that a particular commentary set is unsearchable in Logos. I explained the situation, described my troubleshooting (rebuild index, confirmed on a different computer etc.).
Since I tried to include two screenshots, the forums marked my post as possible spam because of my low post count. Here we are a day later, and my post still has not been released by a moderator.
Why do I have a low post count? Because my internet provider stopped supplying email and I had to make a new email account. I have asked that my post count be restored and on my last and final attempt, I was told that it might happen in February. Customer service responses were anything but caring.
In what company is it acceptable for a customer to have to wait 3-4+ months for something as simple as this? I remember when Faithlife Corp. was Logos and they cared about the customer. They took pride in their caring for the customer. Things like this would take less than a day or two. Customer service was really good at one time but, obviously, something has changed.
Yea, I know this is minor but I'm in a situation where I have discovered that a commentary set does not return search results and like my email address change, my post is in limbo, probably never to be seen.
Oh well, I know that I am a customer who will not be missed, and I'll continue using my Logos with the library that I have but thank goodness I did not have to contact customer service to cancel my preorders and subscriptions.
