Media Error

None of the videos included in my reading are working correctly. When clicked on, a message is displayed saying, "you don't have the license to view this resource". It also gives me a link to a page on the Logos website that merely leads to a 404 page not found error. The rest of the ebook is working properly, including pictures. Do I need to buy another code for media? Why are the licenses separate?

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Comments

JT (alabama24)

Which specific resource? Your screenshot is low res and I can't tell. Is it a FLEB title?

Isaac Merrill

https://community.logos.com/discussion/comment/1220537#Comment_1220537

No specific resource, all of the videos aren't working. It has a long number, the resource Id, which seems to be the same for all videos.

JT (alabama24)

https://community.logos.com/discussion/comment/1220561#Comment_1220561

No specific resource

You obviously do have a specific resource which you state isn't working. Which resource has these links?

I squinted my eye and think it is one of these two:

https://www.logos.com/product/201435/everyday-bible-study-growing-in-the-christian-faith

https://www.logos.com/product/201535/everyday-bible-study-2nd-edition

Which one?

Isaac Merrill

https://community.logos.com/discussion/comment/1220568#Comment_1220568

Oh sorry now I see what you mean. It's the second one.

JT (alabama24)

https://community.logos.com/discussion/comment/1220571#Comment_1220571

I don't know what to say. FLEB titles (the first link) have no expectation of having those kinds of links working. The second link states that it is a Logos Research edition, which I would expect those links to work.

What are the links to?

FL will have to respond, but the forums are not an official means to do so. It will be hit or miss to get someone to respond.

Isaac Merrill

https://community.logos.com/discussion/comment/1220574#Comment_1220574

Okay thank you. The links are for videos.

How do I get in touch with FL?

Andrew Batishko

Isaac, I've passed this issue on to the team that handles product configuration. There might be a mistake on our end that is preventing you from accessing the media content.

Isaac Merrill

https://community.logos.com/discussion/comment/1220578#Comment_1220578

Perfect, thank you!

Andrew Batishko

https://community.logos.com/discussion/comment/1220580#Comment_1220580

Isaac, the video resource should be available to you now. Depending on your settings, you may need to download the resource from your library before viewing the content.