Please Vote: Pay Off Payment Plans on Website

We need the ability to pay off payment plans through the website. As it is now, if one wants to pay off a payment plan early, then he or she has to call in or email customer service. I paid off two plans this week via an email to customer service, and it took about three days to get processed. Three days is certainly not bad, and this is not meant as a complaint about customer service, but it does lead me to believe that customer service is backed up and probably have a lot of other things they have to work on.

Allowing for payment plans to be paid in full on the website would make it more convenient for customers and free up customer service for other things.

I have added a request for voting here.

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Comments

David Wanat

While it doesn’t affect me, it seems reasonable. I voted for it.

SineNomine

Sensible suggestion. [Y]

GregW

Very sensible suggestion, especially for those of us in radically different timelines. I’ve voted.

Beloved Amodeo

it took about three days to get processed.

Is that the amount of time that it took to clear your bank or the amount of time that it took for CS to get to it, meaning that there was additional time required for your bank to process your transaction? Whatever your answer, I like your idea if it can be implemented with accountability and assurance as occurs with purchases.

Joseph Turner

https://community.logos.com/discussion/comment/1200536#Comment_1200536

it took about three days to get processed.
Is that the amount of time that it took to clear your bank or the amount of time that it took for CS to get to it, meaning that there was additional time required for your bank to process your transaction? Whatever your answer, I like your idea if it can be implemented with accountability and assurance as occurs with purchases.

It was the amount of time before they got to it. I received the confirmation emails letting me know. Again though, this is not a complaint against customer service. The three days didn't bother me; however, it would have been nice to do it myself on the website instantly.

Beloved Amodeo

https://community.logos.com/discussion/comment/1200537#Comment_1200537

It was the amount of time before they got to it. I received the confirmation emails letting me know. Again though, this is not a complaint against customer service. The three days didn't bother me; however, it would have been nice to do it myself on the website instantly.

Thanks for the clarification. I agree and have voted in support.

David Carter

Personally, I'd be in favor of removing payment plans. They only encourage people to buy things they can't afford.

MJ. Smith

https://community.logos.com/discussion/comment/1200589#Comment_1200589

They only encourage people to buy things they can't afford.

Or to buy things now that they can afford rather than wait n-months to save up for the purchase. That n-months of additional use is often essential for graduate students and researchers. Those who overspend their resources will always find a way to do so.

Tony Walker

https://community.logos.com/discussion/comment/1200589#Comment_1200589

As a husband and father of four young children, working at a church that pays me in 2022 the same thing it paid the last youth pastor in 2005, im thankful for the logos payment plans. Also thankful for student loans so that I can work on my Mdiv and hopefully one day be able to take care of a family of six with feeling like a failure when I hear men I teach in Sunday school tell me how much they make or teens graduating from the youth group and make more than I do as their youth pastor and they’re half my age.

David Emme

https://community.logos.com/discussion/comment/1200589#Comment_1200589

They only encourage people to buy things they can't afford.

So what are you? The high sherrif of heaven over people's finances?

Should not buy a house because they will make payments and this only encourages things they can't afford.

Should not buy a car unless you have all the money upfront because a car payment encourages people to buy things tbey cannot afford.

Why am I not buying anything on payment plans compared to the past.

Though there is something always wrong with me because of being a disabled vet-we were all in a good place to be able to do things like buying a car and taking on car payments (which ends in December). We were shoveling a lot of money to a lot of people starting with my wife's brother who was trying to work in a church as a pastor but there was not enough money coming in and so we were supporting him with enough money where he did not need to work a secular job. Understand this is in the Philippines and so how much you need is a bit different comppared to America.

I had to buy a different edition of Logos as i bught a new laptop for a pastor in the same country but really wanted him to have some good bible study tools and so had to buy a different edition I had to make payments on. By the way-ended up making final payments (a year or two worth of monthly payments to pay for the church while supporting him monthly being how more and more of his teenager flock was living at the church. Why? They were Roman Catholic and was saved. Patrents told them if you get re-baptized and continue going to that church-don't ever come home, you are no longer our son.)

When I think of all the money I had spent on others whether my own family, people in the Philippines, or someone I knew. I did so with an open heart and love for God. Never complained about anythng. When a pastor walks up to you and says he really likes your bible knowing there is only one or two other bibles for his congregation-the blessing in giving that bible back to him and telling him-it is his. Ended up preaching from my laptop that night. Believe me, had already bought bibles for those involved in the church. I am not for this though I am for the KJV but the pastor of that chuurch was saved because of a missionarty from Hyles-Anderson Bible College which are KJVO. That is what they wanted and that is what I got for them. If they wanted NIV bibles-would have bought those instead.

There is a lot about this that I am not writing about here that was going n in my life at that time but the one thng i was always doing was paying payments to Logos/Libronix before i retired from the Army in 2006. I did not wroite any of this to get a pat on the back or to hear the praise of men. I wrote it t put in your mind how assinine and insulting it is to read a comment like yours.

As I said, you are not the high sherrif of heaven nor did the Holy Spirit go on vacation and needed someone to fill in for him.

Perhaps you should start minding your own business instead of judging people you do not know nor ever met.

xnman

https://community.logos.com/discussion/comment/1231536#Comment_1231536

Sounds like someone hit a nerve or something.... just saying... Maybe it's time for de-caf coffee? lol [8-|]

DMB

https://community.logos.com/discussion/comment/1231539#Comment_1231539

Maybe it's time for de-caf coffee? lol

When you don't have money, it's not lol.

Doc B

https://community.logos.com/discussion/comment/1231536#Comment_1231536

A little reminder for anyone, anyone at all, who gets mad when someone gives an opinion-

(‾◡◝)

https://community.logos.com/discussion/comment/1231542#Comment_1231542

re: payment plans used to purchase Logos products - I submit this which I'm pretty sure has been presented previously on these forums.

Of course, another procurement option one could use is to (1) run up massive, unmanageable debt, and then, (2) find a politician who is desperate for votes and whine until he or she pledges to cancel the "unfair" debt (I've actually seen this work).

[;)]

skypeace

https://community.logos.com/discussion/comment/1231625#Comment_1231625

The payment plans can be useful but painful, I have done a Silver, a Gold and then a Platinum on the plan, and think this is a good suggestion and upvoted. Could only afford Logos 10 Full Features on a no interest card this time. Felt I needed the other packages, now there are just many books that I would like.

DMB

https://community.logos.com/discussion/comment/1231635#Comment_1231635

The payment plans can be useful but painful.

Why? As per earlier discussions, and from a financial point of view (assuming you're not investing):

- Slow pay (FL PP) in inflationary times is often money making, depending on the effective rate

- FL is a low rate, if it's a large purchase. FL is a high rate, for smaller purchases

- If you WILL buy at some point, a significant sale tips the scale even further, to slow pay

- If you don't need, then slow pay is a double waste. Don't.

DMB

https://community.logos.com/discussion/comment/1231625#Comment_1231625

re: payment plans used to purchase Logos products

I know you're having your usual fun. And I'd agree for the most part. Maybe 90%.

That said, ours was a preacher family; college was your own tab. But oddly enough, I went thru a good university on min-wage jobs. Masters, and CPA. Car and all. No debt. Today, forget it. I doubt rent/food, much less tuition.

I remark, since FL is in on the process of higher education. Everybody with pockets.

David Carter

https://community.logos.com/discussion/comment/1231536#Comment_1231536

Perhaps you should start minding your own business instead of judging people you do not know nor ever met.

Thank you for replying to my post from March

Before you make your next post, perhaps you could read the forum rules

David Emme

https://community.logos.com/discussion/comment/1200589#Comment_1200589

Perhaps if you would syop judging people you do not know, than maybe people would be more amicable in replying to whatever you write. As far as I am concerned-you are judging peole you do not know and your jufgments are lies. I am sure some people fall into that category but do all? Do people using payment plans live beyond their means?

I don't care when you wrote it or posted it, I can read it and that is good enough for me to comment on it.

Stop judging people you do not know.

Stop lying about them.

I am sure you read the ten commandments at some point in your life.

Bill Anderson

https://community.logos.com/discussion/comment/1200521#Comment_1200521

While it doesn’t affect me, it seems reasonable. I voted for it.

It doesn’t affect me either, but as a contrast, I reached out to my sales rep. about my Logos upgrade yesterday, and they responded within the hour and he got the sale. It’s human nature to prioritize a sale, but there ought to be no difference between customer service for a past or present sale.

David Paul

https://community.logos.com/discussion/comment/1231753#Comment_1231753

It’s human nature to prioritize a sale, but there ought to be no difference between customer service for a past or present sale.

Pretty sure it's two different departments (sales & accounting) where individuals probably cannot even access cross-departmental screens and each has a different que of issues to attend to.

DAL

https://community.logos.com/discussion/comment/1231768#Comment_1231768

If taking things out on a payment plan means buying things you can’t afford, then some people shouldn’t even have a house because most likely they have a mortgage (a.k.a. Payment plan). So that means that if they want to be consistent with their argument/reasoning they shouldn’t have a house or a car unless they’re able to pay for them cash 💵

Besides, not all ministers get paid the same. Some don’t even get paid at all, but they still want to invest in tools of their trade.

Anyway, my vote is in. Buy responsibly 👍😁👌

DAL

David Paul

https://community.logos.com/discussion/comment/1231807#Comment_1231807

Well, I remember a sermon given where the minister talked (bragged?) about paying off his first car in cash...mentioned with not-so-veiled implications that "today's generation" was addicted to immediate gratification with "buy now/pay later" schemes. Ah, longing for those pre-mammon days of the barter system!

SineNomine

https://community.logos.com/discussion/comment/1231807#Comment_1231807

Besides, not all ministers get paid the same. Some don’t even get paid at all, but they still want to invest in tools of their trade.

And some get a monthly allowance for "continuing education" or something else that Logos/Verbum purchases could be included in.

To make up numbers, if some pastor with stable employment gets $100/mth that could be allotted to such purchases, buying a $750 package and putting it on an eight month payment plan would make perfect sense.

DAL

https://community.logos.com/discussion/comment/1231865#Comment_1231865

Besides, not all ministers get paid the same. Some don’t even get paid at all, but they still want to invest in tools of their trade.

And some get a monthly allowance for "continuing education" or something else that Logos/Verbum purchases could be included in.

To make up numbers, if some pastor with stable employment gets $100/mth that could be allotted to such purchases, buying a $750 package and putting it on an eight month payment plan would make perfect sense.

Exactly! 👍😁👌 It’s called budgeting!

Wolfgang Schneider

https://community.logos.com/discussion/comment/1231902#Comment_1231902

"Budgeting" of money one doesn't as of yet have ...[:O] Situations could very quickly change ... a "stable employment" may be gone over night [:(] and then what happens? Who then shares the burden ?

DAL

https://community.logos.com/discussion/comment/1231972#Comment_1231972

"Budgeting" of money one doesn't as of yet have ... Situations could very quickly change ... a "stable employment" may be gone over night and then what happens? Who then shares the burden ?

It’s called life 😉 Welcome to the real world 👍😁👌

scooter

https://community.logos.com/discussion/comment/1231986#Comment_1231986

Some people are intrinsically cautious re money. Some folks are bolder.

One has to be able to sleep at night.

SineNomine

https://community.logos.com/discussion/comment/1231972#Comment_1231972

"Budgeting" of money one doesn't as of yet have ... Situations could very quickly change ... a "stable employment" may be gone over night and then what happens? Who then shares the burden ?

Scooter is right.

Were I to be in the made-up situation I gave above, I would probably only buy the package if I had the money on hand to pay it off in full, even though I would be relying on the monthly stipend/allowance from my church to actually pay for it. Others may make other decisions. But perhaps in the made-up situation, I would be entitled to severance that would more than allow me to pay off the package. Or perhaps I would be at such a place in life that if my job went away, I could retire and start collecting a pension. Or, if I had multiple jobs, it might be that my other (non-ministry) job would absolutely love to have me work extra hours on either a temporary or a 'permanent' basis. Any number of things could be in play.

Joseph Turner

https://community.logos.com/discussion/comment/1231995#Comment_1231995

The point of this thread was not to debate whether or not payment plans are good or bad, nor is that debate helpful, as Faithlife is not going to stop offering them.

Since Faithlife does offer payment plans, and since they aren't going to stop, one thing that would be helpful is for people to be able to pay them off early or make extra payments through the website.

Even if you are against payment plans, you should be on board with people getting them paid off sooner than later.

Tony Walker

https://community.logos.com/discussion/comment/1232062#Comment_1232062

I'll admit I have spent more than I should… but I'll also say that as a pastor who gets no book money, has received one 5% cost of living raise in raise in eight years, no other raises at all, and caring for a family of 6 on my single income that is (based on quick google search) about 10% above federal poverty guidelines, if it were not for the payment plans I probably would still be using the very first purchase made with my email… which was when my father-in-law surprised me with Logos 4 starter with the 2vol of Jonathan Edwards added on.

my current Mdiv classes are being put on financial aid and my logos 9 purchase just finished it's last payment this past month… and tonight im in my church office going through Black's Greek textbook for school tomorrow afternoon and the tooltip showed me what this means: ὁ λόγος σὰρξ ἐγένετο. And then I smiled and thought, everything I believe depends on that phrase being true and stared at my Logos screen for a minute just thinking about it.

I have a lot of regrets in life, secular and spiritual. I'm struggling more financially now in my life than I ever have (at almost 39 years old), but I don't regret a single penny I have paid or charged or put on a plan in Logos. I has meant that much to me for the past 8 years.

scooter

https://community.logos.com/discussion/comment/1232078#Comment_1232078

ὁ λόγος σὰρξ ἐγένετο

May I ask what this means?

DAL

https://community.logos.com/discussion/comment/1232081#Comment_1232081

ὁ λόγος σὰρξ ἐγένετο

May I ask what this means?

“The Word became flesh.”

DAL

Sean

https://community.logos.com/discussion/comment/1231639#Comment_1231639

The payment plans can be useful but painful.

Why? As per earlier discussions, and from a financial point of view (assuming you're not investing):

- Slow pay (FL PP) in inflationary times is often money making, depending on the effective rate

- FL is a low rate, if it's a large purchase. FL is a high rate, for smaller purchases

- If you WILL buy at some point, a significant sale tips the scale even further, to slow pay

- If you don't need, then slow pay is a double waste. Don't.

I know this off-topic the OP, but I do like to highlight this when the subject of payment plans come up. It is a good value only for big purchases. As someone who only buys smaller packages (only bought a Gold package once), the Logos payment plan has never worked out better for me than simply sticking it on a credit card. Work the math before making a decision.

David Carter

https://community.logos.com/discussion/comment/1232062#Comment_1232062

The point of this thread was not to debate whether or not payment plans are good or bad, nor is that debate helpful, as Faithlife is not going to stop offering them.

I agree, and I am sorry that my innocent comment seems to have been the spark that ignited the fire. It certainly wasn't my intention.

Even if you are against payment plans, you should be on board with people getting them paid off sooner than later.

I am [Y]

Joseph Turner

https://community.logos.com/discussion/comment/1232602#Comment_1232602

The point of this thread was not to debate whether or not payment plans are good or bad, nor is that debate helpful, as Faithlife is not going to stop offering them.

I agree, and I am sorry that my innocent comment seems to have been the spark that ignited the fire. It certainly wasn't my intention.

Even if you are against payment plans, you should be on board with people getting them paid off sooner than later.

I am Yes

[B]