Bible texts in the search option not displaying results

I'm using the search choice on the left side of the main screen in Logos 10 and the Bible table in the box to locate results in the biblical text. I use the supplied search for both template and it returns no results. However, if I click on the three vertical dots on the bottom left of the screen and change the application theme from dark to light or vice versa then the results display. This only works for one use and I have to go through the process again and again.

I have an HP 27"all in one with stock standard new Windows 11 professional. Ther are 16 GB of ram installed and an SSD of 1TB. I ran the HP diagnostics and all of the tests pass.

What can I try?

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MJ. Smith

weekly bump in hopes additional attention will lead to an answer

Dave Hooton

I'm using the search choice on the left side of the main screen in Logos 10 and the Bible table in the box to locate results in the biblical text.

I'm not sure what you are describing. A screenshot would help.

However, if I click on the three vertical dots on the bottom left of the screen and change the application theme from dark to light or vice versa then the results display.

Does this only happen with the kind of search you describe?

Kenneth L Tyler

https://community.logos.com/discussion/comment/1233657#Comment_1233657

I tried again this morning after I have run every hardware test HP has as well as Windows 11 diagnostic along with a full memory test and came up with no hardware errors. This error seems to only come up within this window. The mouse is affected as well and scrolling is not available if results spill over the viewable screen. I have no problems with any other Windows program that I have.

If I swap back and forth between aligned and grid the results overlay each other as if the screen is not updating when I move from one section to another. The issue seems to be limited to this particular search in the Bible search option.

Steps I took:

Opened Logos
Clicked on Search
Selected Bible as the search focus
Selected top Bibles
Selected Both Terms: This and That and filled in law and grace and hit <Enter> or clicked to see results
No results visible so clicked on bottom left screen three vertical dots to change from dark them to light theme
Results appeared
Clicked in aligned and grid to get the result in the picture below.
Clicked on the three dots to return to dark mode

Ronny Woods (Faithlife)

https://community.logos.com/discussion/comment/1233764#Comment_1233764

Hi Kenneth--Oof, really sorry for the trouble here. As far as I know, we haven't come across this exact issue before. Our first step here is probably getting our hands on your log files. When you get a chance, can you follow the instructions below to reproduce the issue while capturing logs. The link says to email the logs to customer support, but please just upload them to the forums here; I'll be monitoring for your response.

Instructions to enable and submit log files: https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files

Also a screen recording of your issue may be helpful for us, if you're set up to easily capture a screen recording.

One thing I wonder, based on an issue we have had previously, when you first get no results (i.e. when you're at step 6 above), is it possible that the "Search Templates" section is actually fully expanded across the entire panel (i.e. covering the results)? This wouldn't explain the problem you've screenshotted above, but may be part of the problem (although it's a bug we thought we'd already fixed prior to the 10.0 release). One way to validate that this is an issue...once you get to step 6, try collapsing the "Search Templates" sidebar by clicking the menu button with the horizontal lines just above it...once you do that, do the results appear? If you aren't sure, maybe you could upload a screenshot of what the panel looks like as of step 6 in your repro steps.

Will be on the lookout for your response. Thanks,

-Ronny

Ronny Woods (Faithlife)

https://community.logos.com/discussion/comment/1233789#Comment_1233789

Oh, and one other question: when you got into the state shown in your screenshot, was the app still responsive, or was the entire app "locked up" at that point?

Kenneth L Tyler

https://community.logos.com/discussion/comment/1233789#Comment_1233789

Here are the log files relating to the screenshot I posted Ronny,

See attached.

6076.LogosError.log

8176.cef.logHere are the log files relating to the posting I made Ronny,

1212.Logos.log

I hope these open okay.

Kenneth L Tyler

https://community.logos.com/discussion/comment/1233811#Comment_1233811

8883.cef.log

Ronny Woods (Faithlife)

https://community.logos.com/discussion/comment/1233812#Comment_1233812

Thanks Kenneth--So you are able to easily and consistently reproduce both issues (i.e. the results not showing, and then the results from two different views showing at the same time)? And are you saying the first set of logs is from when you reproduced the issue where the results are shown on top of one another, and the second set of logs are from reproducing the issue where the search results aren't being shown?

Just want to make sure I'm understanding the logs you've included correctly?

Also, when you executed a search and no results appeared, did you try collapsing the "Search Templates" sidebar? Does that change anything?

Thanks again,

-Ronny

Ronny Woods (Faithlife)

https://community.logos.com/discussion/comment/1233811#Comment_1233811

Also, for the issue in the screenshot, you posted the `LogosError.log`, but could you also upload the `Logos.log` for that issue (like you did for the other one)?

Kenneth L Tyler

https://community.logos.com/discussion/comment/1233948#Comment_1233948

I have a workaround Ronny,

I spent a long time with Faithlife technical support yesterday and Tommy Ball remoted into my PC. The workaround is to turn of hardware acceleration. MY HP 27" workstation has a discrete graphics card and a graphics processor on the CPU and the current and previous drivers in Windows 11 in some way cause Logos to not update the scree properly in certain Logos windows. We tried a different graphics driver but no luck with that. He took copies of logs and a screen recording to share with the programming team at Faithlife to see what solutions might be possible. He recalled another customer had something similar, but he was using Windows 10 and changing the graphics driver worked in that case.

The bottom line is that I can get done what I need to now. I want to thank you for your interest in my case as that means a lot to me.

Ronny Woods (Faithlife)

https://community.logos.com/discussion/comment/1234333#Comment_1234333

Very happy to hear you have a workaround Kenneth!

I'll connect with Tommy to see what else we can learn from your situation.

Thanks for your patience with this.

Best,

-Ronny

Kenneth L Tyler

https://community.logos.com/discussion/comment/1234374#Comment_1234374

With appreciation Ronny,

Yes, there may be others who are living with something like this and wondering what might help.

We learn more from situations that don't go as planned and end up with a superior outcome,

Thanks again,

Kenneth.