Logos 10 ARM Crashing on Mac Air M1

I'm having continual crashes any time I open up a resource on my Mac Air M1. Anyone else having the same issue?

*I've followed all the troubleshooting steps (restart, re-install, fontbook check, and send diagnostic log to support), just wondering if others have a similar problem...

Looks like a really promising product though!

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Comments

JT (alabama24)

I'm having continual crashes any time I open up a resource on my Mac Air M1.

"Crash" means that the app closes. Is that what you are experiencing? In any case, please provide logs (see signature line).

Brenton Jayatilaka

https://community.logos.com/discussion/comment/1231577#Comment_1231577

Thanks!

https://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/170/6622.LogosLogs.ridley.20221021_2D00_130721.zip

Brenton Jayatilaka

https://community.logos.com/discussion/comment/1232048#Comment_1232048

...and correct... App just closes

Brenton Jayatilaka

https://community.logos.com/discussion/comment/1232048#Comment_1232048

...and correct... App just closes

Dave Hooton

https://community.logos.com/discussion/comment/1232048#Comment_1232048

It appears to be connected to opening the ESV bible with multi-resources , but then you say this applies to any resource and it is the first/only resource being opened in the log!

The FATAL nature of the error is such that I suggest you contact Customer Support via online chat (or telephone).

Thomas Ball

https://community.logos.com/discussion/comment/1232057#Comment_1232057

Brenton and I have already spoken about this, but I thought I'd reply here as well.

For anyone having the same error on Apple silicon Macs (M1, M2 etc.), deleting the Logos application file from the Applications folder and installing the Intel version from www.logos.com/install should resolve the problem for now.

We are aware of the problem and a case has been logged internally for it. I'll add a link to this thread to the case.

Dave Hooton

https://community.logos.com/discussion/comment/1232231#Comment_1232231

Thanks Thomas.

Martin Potter

https://community.logos.com/discussion/comment/1232051#Comment_1232051

We have not been able to reproduce this in-house, but we did ship a change in 10.0 SR-2 (10.0.0.0240) that we think will address the issue. If you haven't already been automatically updated to the ARM version of SR-2, can you please update and let us know if that fixes the issue for you?

Brenton Jayatilaka

https://community.logos.com/discussion/comment/1233272#Comment_1233272

Unfortunately it continues to crash (application closes) when i attempt to open a resource. I've also tried uninstalling and re-installing my entire library, and this has not solved it either

One extra detail. I have 2 profiles on my Macbook Air, which are critical to how i use my computer. Ive tried using the application on both profiles but get the same result. That might help in your investigation.

Looking forward to your reply

Brenton

Martin Potter

https://community.logos.com/discussion/comment/1234050#Comment_1234050

Unfortunately it continues to crash (application closes) when i attempt to open a resource.

Can you please upload new logs after it crashes for you?

Brenton Jayatilaka

https://community.logos.com/discussion/comment/1234166#Comment_1234166

Finally got back around to this....

...here are several logs with the same issue

Archive.zip

Brenton Jayatilaka

https://community.logos.com/discussion/comment/1234166#Comment_1234166

Finally got back around to this....

...here are several logs with the same issue

Brenton Jayatilaka

https://community.logos.com/discussion/comment/1237806#Comment_1237806

...and here is the accompanying screen capture, obtaining the logs:

https://drive.google.com/file/d/1cM6ZaURTm5uanpEntORDAW2Q4Zh-O98k/view?usp=sharing

JT (alabama24)

https://community.logos.com/discussion/comment/1234050#Comment_1234050

Your logs indicate that you are out of date. The current version is 10.1. Try downloading the new engine and see if it fixes it.

JT (alabama24)

https://community.logos.com/discussion/comment/1237839#Comment_1237839

I <think> your library catalog might be corrupted.

2022-11-28 10:09:49.9392 INFO 36 LibraryCatalogIndex | (Timed) Attempting to replace index '/Users/admin/Library/Application Support/Logos4/Data/g3vcagzi.j0e/LibraryCatalog/catalog' with new index '/Users/admin/Library/Application Support/Logos4/Data/g3vcagzi.j0e/LibraryCatalog/vpnilhjt.2va'.

JT (alabama24)

https://community.logos.com/discussion/comment/1234050#Comment_1234050

One extra detail. I have 2 profiles on my Macbook Air, which are critical to how i use my computer. Ive tried using the application on both profiles but get the same result. That might help in your investigation.

Is there anything we should know about these installations? Are they both on the internal hard drive, installed in the default places? You haven't tried anything fancy, have you?

Brenton Jayatilaka

https://community.logos.com/discussion/comment/1237841#Comment_1237841

Any idea on how to fix this(corrupt library) ?

Brenton Jayatilaka

https://community.logos.com/discussion/comment/1237839#Comment_1237839

Holy temple smoke! It worked! Is the library still corrupt?

LogosLogs.admin.20221130-133934.zip

JT (alabama24)

https://community.logos.com/discussion/comment/1238177#Comment_1238177

What worked? Simply updating the engine? Something else?

I don’t have my computer with me to read your new logs at present, but I am only am arm chair techie anyway.