Just upgraded to Logos 10 and the video on my training courses will not play, only audio. All other video displays (Disney plus, HBO Max, YouTube, etc.). I turned off my Ad blocker, still no joy. Ideas?
Hi Mike - and welcome to the forums. Sorry to hear you are having problems.
Is Enable Hardware Acceleration set to Yes in Program Settings?
If it is please advise what type of processor do you have and what graphics card do you have
Hi Graham,
Enable Hardware Acceleration was set to off. I turned it on, and video is playing normally.
Thank you for pointing me in the right direction.
I consider this matter now closed.
Hi Mike
Great to hear, Graham
Hi Mike - and welcome to the forums. Sorry to hear you are having problems. Is Enable Hardware Acceleration set to Yes in Program Settings? If it is please advise what type of processor do you have and what graphics card do you have
Device specifications:
Device name DESKTOP-SKL0T5DProcessor 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHzInstalled RAM 16.0 GB (15.6 GB usable)Device ID 63959E8C-2241-4A47-B56C-3A0ADD4CAA0FProduct ID 00330-53280-49193-AAOEMSystem type 64-bit operating system, x64-based processorPen and touch Touch support with 10 touch points
Display adaptors:
Intel Iris Xe Graphics
NVIDIA GeForce MX330
With thanks
This sounds like the problem discussed at https://support.logos.com/hc/en-us/articles/360052821231-Display-problems-on-11th-gen-Intel-processors-with-Iris-Xe
i suggest ensuring your video drivers are up to date as per the link in that article.
