Error display "this resource hasn't been downloaded"

The resources I need have been "downloading" for FOUR DAYS!

I need them for class, but they will not download. I can preview them in the web app, but not have them on my computer.

The spinning circle indicates it thinks it is in the process of downloading, but it will not finish the task. I have restarted Logos, rebooted the computer, and tried giving it time. Nothing helps

Any suggestions?

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Comments

MJ. Smith

try the instructions given in the 2nd post on this thread 8.11 Bug: Resource not on device stuck on continuously downloading. - Logos Forums

JT (alabama24)

If MJ's reccomendation doesn't help, please provide logs. See my signature line.

Michael Reed

https://community.logos.com/discussion/comment/1245334#Comment_1245334

5126.Logos.zip 3252.Logos.log

Michael Reed

https://community.logos.com/discussion/comment/1245334#Comment_1245334

Hi JT,

I THINK I sent the zip file and the log file, but I really am not sure.

I had to ask my wife for help because I could not get the zip file as an attachment.

I hope this is what I was supposed to send. I can add a screenshot if that helps.

Thanks for all of the help!

Michael

Michael Reed

https://community.logos.com/discussion/comment/1245334#Comment_1245334

The support chat sent me to a new resource for this problem.

I still could not get it fixed, but they fixed it.

Below is the resource they sent me to get help

https://support.logos.com/hc/en-us/articles/5644382844941-Resources-stuck-downloading-

Dave Hooton

https://community.logos.com/discussion/comment/1245551#Comment_1245551

Below is the resource they sent me to get help

https://support.logos.com/hc/en-us/articles/5644382844941-Resources-stuck-downloading-

If they fixed your problem you will not need this link