Logos...can you please reduce the friction?

Mark A Moore said:

After years of "playing around" with Logos, in which I basically used it as a glorified concordance and dictionary, I finally plunged into the deep end about five years ago and became a "serious" Logos user. As a pastor who spends a significant amount of time reading, studying, preaching, and teaching, learning to utilize Logos has been an enormous blessing for me. And yet, it is a love-hate relationship.

In James Clear's book, Atomic Habits, he says, "Create an environment where doing the right thing is easiest. Reduce the friction associated with good behaviors. When friction is low habit is easy. Increase the friction associated with bad behaviors. When the friction is high habits are difficult. Prime your environment to make future actions easier."

When friction is high habits are difficult. Thus the reason that after five years of using Logos, I still prefer reading Kindle books. It is a given that e-ink display is far superior for sustained reading for hours at a time, and I'm not faulting Logos for not having an e-ink display. That is not my complaint. My complaint is that after all this time Logos has continued to make updates to the mobile app that don't address the primary purpose that most people are using the mobile app, which is simply to read.

When I want to do heavy lifting in Logos, I use my desktop. When I want to read a couple of hundred pages, I want to do so sitting in a chair or airplane on my iPad. Quickly accessing highlights is non-existent. Highlighting more often than not fails to show up, forcing me to close the app and restart it just to see the highlight I just made. All of this causes a friction that makes me not want to do it.

Using the Kindle app is frictionless. It just works. I posted about the inability to easily access highlights in the Logos 8 mobile app forum. It was acknowledged that it was a feature that didn't exist. In the Logos 9 mobile app forum someone raised the issue again. Now we are at Logos 10. It's almost as if no one in the mobile app department has ever used the Kindle app or is unaware of how simple and frictionless it is to use. Read a book, highlight a passage, quickly add a note, quickly tap one button and scroll through every single highlight and note in order (seeing the entire highlight and note), quickly tap the screen and return to page, tap a button at the bottom and quickly scroll through the book while not losing your place...this is the frictionless experience of the Kindle app.

If there is anyone monitoring this at Logos, could you please speak to whether or not the reading experience of Logos books (not sitting at a desk on a computer) but on the go (in elders meetings, small groups, bible studies, etc.) will ever be refined? Will there ever come a day that reading a Logos book will feel frictionless? If this is something Logos is just not interested in doing, that's fine as completely understand that every organization has to have priorities. Having gone from Logos 8 to now 10 with the answer always being, "use the web app on your iPad," I'm just beginning to think that the people that make the mobile app are people who are unaware of the friction that exists when compared to the frictionless experience of the Kindle app.

'Tis sad, but "Tis so true!  Well stated.