iPad freezes frequently with Mounce’s Complete Expository Dictionary of Old and New Testament Words

Hello,

My iPad Pro 12.9” (5th Generation) began having trouble this weekend. I am running iPadOS 17.0.1. I am not sure If I had the issue on 17.0 since they came out so close together. It seems to only happen when I use Mounce’s dictionary. It happens when I accesses this source from a generated word study. However, this morning it froze when accessing that resource from an exegetical guide.

I have hard restarted the iPad. No change. I deleated and reinstalled the app Sunday and the issue reoccurred. No change.

I don’t seem to have the same issue on my iPhone which is running iOS 17.0.1 as well.

I imagine someone may ask me for my logs. If so, could you tell me how to send them.

Thanks for advance for any help.

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Comments

Joe McCune (Faithlife)

Hi Matt,

I am sorry to hear that you are having this problem.

Please do the following to send us your logs.

1. Open the app.
2. Tap the Menu icon (this icon has three horizontal lines).
3. Tap Help.
4. Press “Report a Problem”
5. A pre-addressed email will open with a log file attached automatically. Mark it Attention: Joe. Press “Send” to send your report.

Matt Ediger

https://community.logos.com/discussion/comment/1272872#Comment_1272872

Joe,

Thank you for the help. I will have to delete the app again in order to do this. Every time I open the app it defaults to that resource since that is where it froze. Anyway, if I delete the app will that reset the log?

Thanks again for your help.

Emory Horvath

https://community.logos.com/discussion/comment/1272874#Comment_1272874

This is the exact same bug i have periodically on my Samsung Android tablet. It happens with certain books, often language-related books but sometimes other books as well. Just had the bug again today.

After 45 minutes of constant loads/unloads and random clicking, the app eventually gets to a random state where i can load a previously saved layout and get the app back into a working state again.

It would be really nice if Logos could track down this crashing bug and fix it.

Joe McCune (Faithlife)

https://community.logos.com/discussion/comment/1277536#Comment_1277536

This is the exact same bug i have periodically on my Samsung Android tablet. It happens with certain books, often language-related books but sometimes other books as well. Just had the bug again today.

After 45 minutes of constant loads/unloads and random clicking, the app eventually gets to a random state where i can load a previously saved layout and get the app back into a working state again.

It would be really nice if Logos could track down this crashing bug and fix it.

I am sorry to hear that you are having this situation, Emory. I would appreciate it if you could send your logs:

Emory Horvath

https://community.logos.com/discussion/comment/1277570#Comment_1277570

How much past history do the logs contain? Because when the issue happens, Logos is extremely unstable and nearly all functions are broken, thus the SendLog function is likely broken too. So i probably cannot send a log until after i've eventually re-stabilized the app. That might be too late.

I attempted to do the ReportAProblem just now, but i'm not sure any email was actually sent. I don't do emailing on this tablet, so my email may not be configured correctly. At any rate, i cc'd myself as well but haven't received anything yet so i suspect nothing was sent. Bummer.

(Hmm, just checked and there it sits in the Outbox on the tablet's email and refuses to go anywhere. I'll have to investigate.)

(Okay, i looked at the log and it doesn't go back far enough. Next time this happens, i'll send the log more quickly.)