Help, I can't find my recently purchased program

Richard Porter Member Posts: 6 ✭

November 21 in English Forum

I can't find my recently purchased program in Windows or on my Mac, but on my IPad I can find it just fine. When I do a search through the Iibrary, some other title comes up.

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Best Answer

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  Richard Porter Member Posts: 6 ✭

  November 22 Answer ✓

  I realized I had changed my password and the app was working off the old password (or vice-versa). All is fine now.

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Comments

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  Jason Stone (Logos) Administrator, Logos Employee Posts: 232

  November 21 edited November 21

  You can visit https://logos.com/download to install the latest version on your Windows and Mac computers.

  Senior Community Manager at Logos.

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  Richard Porter Member Posts: 6 ✭

  November 22

  It showed I had already downloaded the latest version (by asking if I wanted to replace the fike

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  Richard Porter Member Posts: 6 ✭

  November 22

  Is there a way to contact Logos directly?

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  Kristen Tetteh Member, Logos Employee Posts: 10

  November 22

  Richard, you can send a note to Customer Support, cs@logos.com.

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  Richard Porter Member Posts: 6 ✭

  November 22

  Thank you Kristen.

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  Richard Porter Member Posts: 6 ✭

  November 22 Answer ✓

  I realized I had changed my password and the app was working off the old password (or vice-versa). All is fine now.

  1