Why I cannot open a purchased book?
Best Answers
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That’s very strange.
Does it work any better if you restart the app?
If not, I recommend contacting customer services and seeing if they can advise.
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Hi @Graham Criddle , restarting the app has done the trick. Thank so much 🙏
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Some books take longer than other to become available after purchase. I am not sure why. Customer Services have previously asked me to wait a day to see if it appears, which it did.
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Comments
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Hi @Mai Tran - and welcome to the forums
It looks as though you are trying to find the book in a search panel. The easiest way to do this, though, is in the Library panel. Try selecting that (click the Library icon at the bottom of your screenshot) and then enter BKC in the filter box. You should get something like this
Then if you tap the name, the book should open.
Please let us know if this works, Graham
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Thank you @Graham Criddle I have tried your tips and I saw the book in my library, but when I clicked, the sane message was shown.
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That’s very strange.
Does it work any better if you restart the app?
If not, I recommend contacting customer services and seeing if they can advise.
0 -
Hi @Graham Criddle , restarting the app has done the trick. Thank so much 🙏
1 -
Some books take longer than other to become available after purchase. I am not sure why. Customer Services have previously asked me to wait a day to see if it appears, which it did.
👁️ 👁️
1 -
My browser shows a repeat in time stamps and content of the first three posts by Graham, Mai and Antony. The duplicates are repeated below. Maybe it's my brain and the new forum?
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Something weird is going on. I think we are entering the twilight zone.
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