Beware - Deceptive Checkout Offer for "Free Trial"

Andrew · 2024-12-02T21:41:29+00:00

There was an error rendering this rich post.

I was offered a "free trial" at checkout that, apparently, I wasn't eligible for as a Logos 10 owner. Anyway, I got charged and can't get a refund for a subscription. It wasn't made clear that I wasn't eligible for this free trial. I also think it's a deceptive business practice to offer free trials to ineligible accounts. Anyways, please don't make the mistake that I did.

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Comments

Antony Brennan

https://community.logos.com/discussion/243906/beware-deceptive-checkout-offer-for-free-trial

When you say you can't get a refund have you emailed or called customer services?

DMB

https://community.logos.com/discussion/243906/beware-deceptive-checkout-offer-for-free-trial

Hello. I've been 'whining' about this for a while. Silence.

Antony Brennan

@DMB
'whining' 😱

Frank Sauer

https://community.logos.com/discussion/243906/beware-deceptive-checkout-offer-for-free-trial

If you have proof of the Free Trial, particularly the email that you should have received when signing up and you have contacted Customer Service and they refuse to refund the purchase - I would recommend you contact the bank to file a dispute and provide them with the email showing it was supposed to be a free trial. Banks don't like fraud (which this would indeed be, if it was supposed to be a Free Trial AND they refuse to refund.

John

I never paid attention to threads like these because I was not planning on subscribing. But I have been considering adding a few things to my library. Here is what I found …

When attempting to make a purchase, I am offered a "FREE TRIAL" … Notice the total price is $80.24

After clicking on "FREE TRIAL", here is what I get …

It does subtract 5% off of the item in the cart. But the total has now gone UP to $86.92.

It states that the next charge for subscription will be March 3rd (a month from now), which would be technically accurate, but it hides the fact that it charged me immediately to begin the "FREE TRIAL".

It bothers me that these complaints are now months old and nothing has been done to correct the issue.

Aaron Hamilton

In my view, this post should be marked as bug. A free trial should not be offered to ineligible accounts. At the very least, a warning should appear when the free trial vanishes stating that the user is ineligible for the free trial.

Christopher Randall

🤔hopefully a bug with the honor of the free trial and a refund.

DMB

Refusing refunds and refusing free trials. That had to be an interesting discussion at Bellingham High last year. Penny ante stakes. (For almost 70 years, I didn't know that was a game.)

I just tried it … and sure enough a free trial offered. But over there to the left, 'Exclusions apply'. Not active, but quite obviously, they didn't make a mistake … the design intensional. And clicking the 'Learn More' leads to no free trial. Gee, I'm so surprised.

Of course, I didn't buy my book. Forever wish-listed.

Yasmin Stephen

We may be missing the point … that our definition of ‘free’ differs from Logos’s 😛

I keep my eyes open extra wide before pushing the ‘place order’ button; who knows what $0.00 might turn into if I blink. But I call it sloppiness, not deception.

Mark Barnes (Logos)

Thanks for alerting us to this. I'll ensure the right team sees it and gets it changed.

Andrew, I've asked our CS team to refund you. If anyone else is affected (i.e., you clicked on this ad expecting a free trial, but you were charged), then Customer Service should provide a refund for you, too. Feel free to point them toward this post if they need clarification.

Kristen Tetteh

Thanks, Andrew. A member of our Customer Service team is reaching out today to initiate a refund. We appreciate you sharing your experience as we didn’t intend for that to occur.

Celeste Fiorillo

https://community.logos.com/discussion/comment/1356349#Comment_1356349

Yes, this was a bug - thank you for bringing it to our attention.