BUG/ISSUE: Desktop App Crashes When Using Passage Guide

SavedbyGrace · 2025-02-08T16:30:49+00:00

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As a new user and recent subscriber to Logos I am getting a bit discouraged. The last couple of days I've been having quite a few issues.

The most recent is the Desktop App that crashes when I use the passage guide. The app in general is a lot slower than before and I can't see what the point is in using this if it's not reliable and constantly crashes.

Anyone have any advice?

Thanks in advance.

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Comments

Jack Caviness

Logs will be needed for anyone to diagnose your issue. I(instructions here https://www.google.com/url?sa=t&source=web&rct=j&opi=89978449&url=https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files&ved=2ahUKEwjfnfzUxbSLAxVqMlkFHSvSHRkQFnoECBgQAQ&usg=AOvVaw1y97sg-wy-T_Ps2mZK3dg7

SavedbyGrace

https://community.logos.com/discussion/comment/1357349#Comment_1357349

Many thanks for your response @Jack Caviness

SavedbyGrace

UPDATE:

I followed the steps in the below support article by repairing the installation and this seemed to have worked for me.

https://support.logos.com/hc/en-us/articles/33897534825741-What-to-do-if-Logos-Crashes

Thanks for the help.

Jack Caviness

Happy that the problem is solved 😁