Content Not Syncing

Matt Doebler
Matt Doebler Member Posts: 197 ✭✭✭
edited February 25 in English Forum

I am running Logos Bible Study 40.0
40.0.351 on a PC and, for some reason, new content I create (bible studies, notes, etc.) is not syncing. When I log in to the desktop app on another pc, mobile, or web, the content I created on the non-syncing PC isn't there. HOWEVER, if I create content from another device/platform I CAN see that content on the non-syncing PC.

Uninstalling/reinstalling has not fixed the issue. Internet connectivity is not the issue.

Comments

  • Graham Criddle
    Graham Criddle MVP Posts: 33,272

    Try going to documents.logos.com and see if a Bible Study document you have created on the non-syncing PC appears there.

    This site gives a view into what is synced for us on Logos servers and should help work out whether the problem is getting data from the non-syncing PC or receiving it on others.

    Please let us know what you find out.

  • Matt Doebler
    Matt Doebler Member Posts: 197 ✭✭✭

    Yes, the new documents created on the non-syncing PC DO appear on documents.logos.com

  • Graham Criddle
    Graham Criddle MVP Posts: 33,272

    So that suggests that it is syncing fine.

    And, are you sure, the content doesn’t appear in the web app? That would seem strange so I just wanted to check

    And on another PC, is there any error indication in the sync wheel?

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