Since update, Logos is constantly synchronizing

Kip Bauer · February 28

I updated to the most recent version, and since the update Logos shows that it is constantly synchronizing. The spinning arrows never stop. When I try to close the program, it tells me it will need to synchronize before closing, and it never finishes, I have to hit Exit Now. I have two identical PCs, one at home and one at my office, and this is only happening on the workstation at home. The one at my office synchronizes in a few seconds and is done. I can't detect any issues with performance, but I'm sure this isn't proper function.

Graham Criddle · February 28

There are some suggestions to follow in the article here

If none of those work, the last option it suggests is to enable and collect diagnostic logs. Please do that and post them in a reply to this thread.

Bruce Parnell · February 28

FYI - I'm having the same problem. Only now, since I forced logos to close, the program won't load. I get the splash screen, but the program won't load. I'll try resetting the network hardware.

Aaron Hamilton · February 28

https://community.logos.com/discussion/comment/1360388#Comment_1360388

Try rebooting your computer. This fixed a similar problem for me, and I have not yet found an alternative solution.

Kip Bauer · February 28

https://community.logos.com/discussion/comment/1360371#Comment_1360371

Thanks, I was about to tell you it wasn't really a synchronization error, but when I checked some things on the other PC, it looks like this is the problem. None of my layouts have been updating to the system since Tuesday, though they appeared to be updating fine on that PC. You may have helped me figure it out. And I had already looked at this article and dismissed it as the solution without testing it. Sometimes I'm pretty sure I'm right, but…

John Fidel · February 28

A reboot of my MacBook Pro worked for me.

Nick Mueller · March 6

If anyone continues to encounter this issue, please follow these instructions to provide diagnostic logging: https://community.logos.com/kb/articles/886 The file of interest here is the logos.log or verbum.log file. Thank you

Tony Walker · March 6

just here to add that the latest logos hangs on exit for me. macOS up to date 15.3.1 (I think, whatever latest sequoia is). program works fine, but when closing it shows the sync window forever (tonight after church came back to it which means about 90 minutes of it). when you click to just go ahead and exit it hangs and you have to option command escape - force quit. MacBook Pro M1 Pro.

Kip Bauer · March 6

https://community.logos.com/discussion/comment/1361250#Comment_1361250

Nick, that link comes up "Page Not Found". I am still having the problem with Logos constantly synchronizing though, even after the 40.1 update.

Kip Bauer · March 6

https://community.logos.com/discussion/comment/1361259#Comment_1361259

Okay, I see that the reason the page wasn't found is because it included the period at the end of your sentence as part of the link. I found the page, thanks.