Logos checkout issue

MJ. Smith
MJ. Smith MVP Posts: 55,530
in English Forum

It was a bit disturbing to see that a purchase of resources "threatened" to start a subscription which I already have. I had started from a wishlist so it clearly knew who I was.

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Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

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Best Answer

  • Bradley Grainger (Logos)
    Bradley Grainger (Logos) Administrator, Logos Employee Posts: 12,190
    Answer ✓

    Thanks for reporting this bug. (The label on the button was wrong; it would have placed an order not a subscription.)

    It's now fixed.

Comments

  • Cale Judd
    Cale Judd Member Posts: 63 ✭✭

    I had the same experience today and stopped. Did you complete your purchase, M.J.?

  • Simon’s Brother
    Simon’s Brother Member Posts: 6,831 ✭✭✭

    I am seeing the same thing and have opted to not proceed till issue is corrected or situation is clarified. The purchase can wait.

  • MJ. Smith
    MJ. Smith MVP Posts: 55,530

    Yes, I did after spending some time analyzing the situation. I came to the conclusion that it (a) had the correct account and (b) was not charging more than expected so I went through with the transaction.

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

  • J. Gary Ellison
    J. Gary Ellison Member Posts: 151 ✭✭✭

    Same experience. I did not finalize the transaction.

    Logos, your checkout process should not be confusing. Please fix it.

  • Josh
    Josh Member Posts: 7 ✭✭
    edited March 13

    I'm already a subscriber and seeing this also - it's definitely a bug. It doesn't change the checkout process, but is confusing, so hopefully they fix it soon.

  • Bradley Grainger (Logos)
    Bradley Grainger (Logos) Administrator, Logos Employee Posts: 12,190
    Answer ✓

    Thanks for reporting this bug. (The label on the button was wrong; it would have placed an order not a subscription.)

    It's now fixed.

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