IMPORTANT: Updating from 40.2 to 41.0 Beta 1

Matt Mattox
Matt Mattox Member, Community Manager, Logos Employee Posts: 1,012
edited March 19 in Beta Desktop App Forum

If you have installed 40.2 and are updating to 41.0 Beta 1. You will run into an installation issue; this is expected, and a fix for that is coming in 41.0 Beta 2.

To work around this issue, you can delete your Data\<random>\Errors\ folder and then proceed with the update of 41.0.

Windows
1. Quit Logos.
2. Press Window key + R.
3. Type (or copy and paste) %localappdata% and press Go.
4. Open the Logos folder.

macOS
1. Quit Logos.
2. Open Finder.
3. Press CMD+Shift+G
4. Type (or copy and paste) ~/library/application support/Logos4
5. Click Go.

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Comments

  • Graham Criddle
    Graham Criddle MVP Posts: 33,272

    Thanks @Matt Mattox (Faithlife) - that got me up and running again.

  • NB.Mick
    NB.Mick MVP Posts: 16,250

    Thanks, Matt - I can confirm, with this workaround I got 41 Beta 1 installed from 40.2 without running into the issues other users had.

    Have joy in the Lord! Smile

  • Don Awalt
    Don Awalt Member Posts: 3,547 ✭✭✭

    Worked for me too, thank you @Matt Mattox (Faithlife) !!!

  • Yasmin Stephen
    Yasmin Stephen Member Posts: 1,822 ✭✭✭

    I did run into the installation issue (and Norton went haywire). I followed the instructions @Matt Mattox (Faithlife) posted but now Verbum is not opening for me. I attached my logs for help, please.

    Verbum.zip
  • MJ. Smith
    MJ. Smith MVP Posts: 55,093

    Matt's instructions worked for me on Verbum …

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

  • Matt Mattox
    Matt Mattox Member, Community Manager, Logos Employee Posts: 1,012

    @Yasmin Stephen and once you got to this file path Data\<random>\Errors\ , you deleted the Errors folder right? After that, you should be able to open Logos and it should proceed as normal.

    Screenshot 2025-03-13 at 4.32.24 PM.png

    Let me know if you are still running into issues. Just note that I probably won't be able to respond until tomorrow. If you need immediate help on this matter. I'd call our support team here.

  • Yasmin Stephen
    Yasmin Stephen Member Posts: 1,822 ✭✭✭
    edited March 13
    https://community.logos.com/discussion/comment/1362505#Comment_1362505

    Yes, I deleted the Errors folder. However, remembering that Norton was constantly flashing me messages during the update, I went in there and found this:

    vb1.jpg

    Could this be preventing Verbum from opening?

    Just note that I probably won't be able to respond until tomorrow. If you need immediate help on this matter. 

    No, problem; this is not my working copy.

  • Aaron Hamilton
    Aaron Hamilton Member, MVP Posts: 1,661
    edited March 14

    Just chiming in to say that my antivirus program went haywire during the update as well, though I remained on the beta channel and never installed the service releases for v40. I told the antivirus program to chill out, and it let me install the update.

  • Antony Brennan
    Antony Brennan Member Posts: 842 ✭✭✭

    I can confirm that I used the workaround, and was able to install Logos without error. So far there doesn't seem to be anything untoward with doing this. I should say that I didn't delete the folder, I renamed it, for added safety.

    👁️ 👁️

  • Veli Voipio
    Veli Voipio MVP Posts: 2,077

    I didn't have any problem, but i don't know whether it updated from 40.2

    Logos Bible Study 41.0 Beta 1
    41.0.342

    Gold package, and original language material and ancient text material, SIL and UBS books, discourse Hebrew OT and Greek NT. PC with Windows 11

  • Bradley Grainger (Logos)
    Bradley Grainger (Logos) Administrator, Logos Employee Posts: 12,138

    Could this be preventing Verbum from opening?

    Yes. If your antivirus has quarantined/removed Logos files, Logos (or Verbum) won't run.

    You need to restore all files that your A/V has removed.

  • Yasmin Stephen
    Yasmin Stephen Member Posts: 1,822 ✭✭✭
    https://community.logos.com/discussion/comment/1362563#Comment_1362563

    It looks like I can no longer restore the file:

    error1.jpg

    What can I do now?

  • Bradley Grainger (Logos)
    Bradley Grainger (Logos) Administrator, Logos Employee Posts: 12,138

    Try repairing the installation from "Apps" in Settings?

    Then uninstall Norton and switch to Windows Defender. 😀

  • Yasmin Stephen
    Yasmin Stephen Member Posts: 1,822 ✭✭✭
    https://community.logos.com/discussion/comment/1362577#Comment_1362577

    Repairing worked, thanks much!

    (As for replacing Norton with Defender, it's something I've been considering for over 3 years now and I still continue with Norton every time. My Norton subscription is up for renewal in less than a month and maybe this time I'll finally save myself US$90 🤔)

  • Dave Hooton
    Dave Hooton MVP Posts: 36,195

    (As for replacing Norton with Defender, it's something I've been considering for over 3 years now and I still continue with Norton every time. My Norton subscription is up for renewal in less than a month and maybe this time I'll finally save myself US$90 🤔)

    You would have saved a lot more over the years😀 I gave up on Norton many years ago, tried a few others, but have used Defender for at least 4 years.

    Dave
    ===

    Windows 11 & Android 13

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