Notebooks

Michael Kinch
Michael Kinch Member Posts: 1,197 ✭✭✭
in English Forum

I created a notebook on my laptop yesterday. I do not see it on my iPad or iPhone. Is there something that I need to do to sync my devices? Has anyone encountered a similar problem.

Tagged:

Comments

  • Graham Criddle
    Graham Criddle MVP Posts: 33,189

    It should sync automatically - is anything else not syncing as you expect it to?

  • Michael Kinch
    Michael Kinch Member Posts: 1,197 ✭✭✭

    Thanks Graham. It doesn't seem to be syncing. I highlighted a bible verse on my laptop then went to my iPhone and synced data there but the verse still isn't highlighted and the notebook isn't listed in notes.

  • Graham Criddle
    Graham Criddle MVP Posts: 33,189

    If you go to documents.logos.com in a browser can you see the new notebook listed there?

    If so, it is synching from your desktop but not getting to your mobile devices. If you don't see it, the sync issue is likely on the desktop.

  • Michael Kinch
    Michael Kinch Member Posts: 1,197 ✭✭✭

    Thanks Graham. The notebook was created on my laptop. I checked my documents on logos.com from my laptop. The notebook is not there. The last notebook was created Mar. 15. It was created from my laptop.

  • Francis
    Francis Member Posts: 3,912 ✭✭✭
    edited March 21

    Assuming that your laptop is connected to the Internet as are your iPad or iPhone, can you check in Settings on the desktop that Use Internet is set to "Yes"? Also, click on the Sync button: does it animate?

    image.png
  • Michael Kinch
    Michael Kinch Member Posts: 1,197 ✭✭✭
    https://community.logos.com/discussion/comment/1363691#Comment_1363691

    Thanks Francis. It looked like my Logos program was stuck syncing. I shut down my computer and restarted it. I now have the highlight and notebook on my iPhone. I have just purchased a new iPad. When I set it up it copied my apps from my iPhone. I don't have any Notes documents in my new iPad. It indicates that I am signed into my account using my email. I cannot see how to sync my iPad. What do I need to do to sync it? Should I delete the app and download it again?

  • Francis
    Francis Member Posts: 3,912 ✭✭✭
    edited March 21

    If you have a lot of notes, it can take a while to sync the first time. If you look at the toolbar at the bottom of the iOS app, there should be on the right a "more" button. Click on it and scroll down. You'll find "Sync your data" under Settings. If the icon is spinning, it is actively synchronizing. If not, you can try tapping to see what happens.

    image.png
  • Michael Kinch
    Michael Kinch Member Posts: 1,197 ✭✭✭
    https://community.logos.com/discussion/comment/1363728#Comment_1363728

    Thanks Francis. I have a lot of options there but I do see an option to sync my data or anything indicating that it might be syncing. Under notes there are no documents. In Settings I have Accounts, Preferred Bible, Document for Highlights, Reading Reminder and Send Feedback.

  • Graham Criddle
    Graham Criddle MVP Posts: 33,189

    In Settings I have Accounts, Preferred Bible, Document for Highlights, Reading Reminder and Send Feedback.

    What version of the app do you have?

    Some of the things you mention remind me of a really old version.

  • Michael Kinch
    Michael Kinch Member Posts: 1,197 ✭✭✭

    Thanks Graham. I am not sure what version I have. I tried to update it in the app store but now when I open it I get a black screen. I am wondering if it might take a bit to update it.

  • Michael Kinch
    Michael Kinch Member Posts: 1,197 ✭✭✭

    I deleted the app and reinstalled it and it seems to be working fine now. I also updated the app on my iPhone.

Categories