Problems with the web app.

Alex Holden
Alex Holden Member Posts: 12 ✭✭
in English Forum

When Logos took over Wordsearch we were provided with Logos 9 App. To preserve computer drive space I instead used the web browser. Now that I have started to use Logos more, I find that I can no longer access the Logos 9 app. and suddenly the online version has become too slow. I can access one, sometimes two resources and the all I get is a slowly spinning wheel. I used to be able open a number of resources at the same time.. At the moment logos is useless to me.

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  • Joey Midgett
    Joey Midgett Member Posts: 266 ✭✭✭
    edited March 23

    Logos has an app for Android and for IOS. It is a free download.

    Logos: Deep Bible Study

  • Graham Criddle
    Graham Criddle MVP Posts: 33,275

    To preserve computer drive space I instead used the web browser

    Are you aware you can select which of your resources are downloaded locally when using the desktop app? I was wondering if that would help with your desire to preserve disk space

    and suddenly the online version has become too slow. I can access one, sometimes two resources and the all I get is a slowly spinning wheel. I used to be able open a number of resources at the same time.

    I'm not seeing what you are describing. I don't use the web app much but I've just opened five separate resources in it and, while there is a spinning wheel for a couple of seconds when a resource is being opened, using them seems fine.

    What device are you using to access the online app?

  • Alex Holden
    Alex Holden Member Posts: 12 ✭✭

    I am using it on an HP desktop running windows 10. Yes, 3 days ago it was running fine. This is a recent problem. When I open my layout, either my ESV Bible opens or my ESV Study Bible, but one of them hangs up, so that I can have either the text, or the notes but not both at the same time. The same goes for commentaries.

    I use the android app on my phone, but that is no good for opening multiple resources. I am definitely not capable of writing extensive notes on the phone.

  • Alex Holden
    Alex Holden Member Posts: 12 ✭✭

    I have just tried again now. My Notes opened, as did the Study bible, but there is just a wheel spinning in the window that should have my Bible. Without the bible I can't access my notes since I can't get at the anchor points.

  • Graham Criddle
    Graham Criddle MVP Posts: 33,275

    Very strange - I've just tried it (on a different computer) with the ESV and ESV Study Bible open - linked together - and scrolling one causes the other to scroll without any problems.

    I am using Chrome on both computers - which browser are you using?

  • Alex Holden
    Alex Holden Member Posts: 12 ✭✭

    Chrome

  • Donovan R. Palmer
    Donovan R. Palmer Member, MVP Posts: 2,909

    Is it worth clearing the cache to see if that helps?

  • Alex Holden
    Alex Holden Member Posts: 12 ✭✭

    No, I already tried that.

  • Donovan R. Palmer
    Donovan R. Palmer Member, MVP Posts: 2,909

    Ok, grasping at straws… I had a problem one time with a web app because of a chrome web extension. I think it was an ad blocker. Have you experimented with disabling extensions?

    Or a simpler way might be to create another browser profile with no extensions. You could always delete it later.

  • Alex Holden
    Alex Holden Member Posts: 12 ✭✭

    Thanks for your persistence, but no extensions. I have found that it sometimes works with Microsoft edge, but it doesn't remember my working desktop.

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