Logos for mobile limited: index broken, cannot access new resources purchased on iPad

diederick pütter
diederick pütter Member Posts: 116 ✭✭
edited April 20 in English Forum

Current issues experiencing on my iPad:

  • On my iPad, the app begins to crash once my library reaches a certain number of downloaded resources.
    • Previously, I could work around this by downloading 2–3 resources at a time, restarting after each crash.
    • However, it appears that once a certain threshold is reached, the app can no longer manage the downloads reliably.
  • More recently, the number of downloaded resources shown on my iPad has stopped updating.
    • While I’m still technically able to download resources, they don’t show up in the search results.
    • I suspect this may be due to the indexing system no longer functioning correctly after reaching a certain limit.
    • The only way to access newly downloaded resources is through the store tab’s search—requiring an internet connection.
  • The "Rebuild Index" command has had no effect.
    • It seems the index may be frozen or broken once the threshold is passed.
  • The recently introduced “Cancel Pending Resources” feature also didn’t help.
    • As mentioned, I had reported this issue prior to that feature’s release, and it doesn’t address the root problem.

 

To reiterate, I’m using a high-spec iPad Pro M1 with 2TB storage. I invested in this device specifically to run Logos on the go—especially in areas with limited or no internet. Currently, however, the app is unreliable and nearly unusable in those situations.

Other apps with far more resources and heavier graphical content work without any issue, so this seems specific to Logos.

I raised this concern months ago and have offered to discuss it further by phone, but I’ve yet to receive a response.

If there is a known technical limitation, I believe users should be made aware that after expanding their library beyond a certain size, mobile functionality may become unreliable.

While I value the new features Logos continues to release, core functionality must remain stable. Unfortunately, the ongoing issues have made the experience frustrating, and my confidence in the platform has diminished.

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Comments

  • MJ. Smith
    MJ. Smith MVP Posts: 55,108

    How much free space do you have to build the indexes? That is often the cause of this sort of problem.

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

  • DAL
    DAL Member Posts: 10,861 ✭✭✭

    Remove and reinstall the app and stop downloading too many resources. The app is not really designed to download too many resources.

    DAL

  • diederick pütter
    diederick pütter Member Posts: 116 ✭✭

    I have 2TB of disk space on my iPad, with 1.7TB currently available.

    Hi DAL, I completely disagree with your statement. As I mentioned in my previous communication, I have other apps on my iPad that currently have more than 35,000 resources downloaded, many of which include rich graphical content. Searching for these resources is lightning-fast and works without issue.

    The problem lies with the Logos mobile app itself—it may be using outdated technology. It seems the developers could benefit from training in modern techniques for database access and indexing. With the technology available today, the current performance is simply unacceptable and reflects poorly on the Logos software.

    If Faithlife has limitations with their software, these should be clearly communicated to users upfront. I feel I’ve made an unnecessary investment and might have chosen a different platform had I known this in advance.

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