Bug when buying a book through the PC app store

Anderson Abreu
Anderson Abreu Member Posts: 590 ✭✭✭
in Beta Desktop App Forum

When I buy a book directly through the Windows PC software store, Logos crashes completely and there's no point in waiting. The problem can only be solved by restarting. I'm using beta version 3. This has been happening for a few weeks with several different purchases.

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"... And do not be grieved, for the joy of the LORD is your strength." (Ne 8.10)

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Comments

  • Savanna Lineberger
    Savanna Lineberger Member, Community Manager, Logos Employee Posts: 820

    Hi Anderson. Sorry you've run into this issue, but thank you for reporting it. I will bring this to the team to take a look at. If you are able to upload logs after running into this, that would be extremely helpful.

    In case you need it, instructions on gathering logs can be found here: https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files

  • Anderson Abreu
    Anderson Abreu Member Posts: 590 ✭✭✭
    edited May 13

    @Savanna Lineberger , here:

    Logos.zip

    @Savanna Lineberger, this problem occurred for me last month with the free books, also with this month's free books and today it has occurred twice again with two free books from the “Facsimile” library scanned.

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    "... And do not be grieved, for the joy of the LORD is your strength." (Ne 8.10)

  • Savanna Lineberger
    Savanna Lineberger Member, Community Manager, Logos Employee Posts: 820

    @Anderson Abreu thank you for the logs! The team is looking into this issue.

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