Mobile app on iPadOS will not open if not connected to internet

Dennis Lim · 2025-05-23T08:35:47+00:00

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I am on the subscription plan and I found out that the app will not open on the iPad if it’s not connected to the internet. It used to be able to before I went on the subscription model. Is there some setting that I need to change before I can use the app in offline mode?

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Accepted answers

Mattillo

this morning, after the recent update, I was connected to the Internet and I had the same issue. I force quitted the app, rebooted my iPad, and then it started working again.

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Mike Binks

Hi Dennis

The only way the iPad can connect is if you are using a direct connection to the presentation computer. See 'Settings - Remote - Direct Connection over local - wi-fi'.

Has somebody disabled this on the presentation computer?

Mattillo

this morning, after the recent update, I was connected to the Internet and I had the same issue. I force quitted the app, rebooted my iPad, and then it started working again.

Dennis Lim

https://community.logos.com/discussion/comment/1369949#Comment_1369949

Hi Mike,

Appreciate your response. Perhaps, I was not clear in my question — I meant that when I disconnect the iPad from the wifi/internet, the mobile app could not open. It used to be able before the app was updated to v42.0.0.

Anyways, the issue has been resolved — Mattillo suggested restarting the device. And this has worked. Many thanks to both.